Where can I get help &nbsp;

Family Matters

Local Service

Family Matters is the UKs largest charitable, specialist service provider for child and adult survivors of sexual abuse and rape.

Our Independent Sexual Violence Advisors (ISVAs) offer practical and emotional support to survivors of any age or gender, regardless as to whether the abuse is current or historical, reported to police or unreported.

We offer support in areas such as:

Referral for counselling as needed with Family Matters
Help housing advice
Help seeking medical advice
Victim entitlement to Compensation
Understanding the Criminal Justice process (CJS) and Police
Liaising with CJS/Police on behalf of victim
Support at trial/court/interviews
Entitlement to benefits
Social Services
CAMHTs and local MHTs
Helpline support

ISVA: Adolescent 13+ and Adults - 01474 536661 / 07776 993411

CISVA: Children 0-12 years - 01474 536661 / 07776 993363

Email: isva@familymattersuk.org

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Address:
13 Wrotham Road, Gravesend, Kent, DA12 5JA.
View on a map

Telephone:
Helpline Support: 01474 537392
General office: 01474 536661

Opening times:
Monday to Friday: 9am to 5pm

Email Address:
admin@familymattersuk.org

Website:
http://www.familymattersuk.org/

Kent Adult Social Services

Local Service

If you are finding everyday activities difficult to manage, you or someone on your behalf can contact us to discuss your situation.

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Address:
County Hall, Maidstone, Kent ME14 1XQ
View on a map

Telephone:
03000 416161

Opening times:
The call centre is open 24 hours a day, 7 days a week

Email Address:
social.services@kent.gov.uk

Website:
http://www.kent.gov.uk/adult_social_services.aspx

Kent County Council Early Help and Preventative Services (EHPS)

Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

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Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Maidstone Mediation

Local Service

Talk and Mend

A project that brings together family members who are in conflict and who may have suffered some form of abuse or violence. It is a voluntary process, Mediators are non-judgemental, we do not take sides and we do not give advice. Using a combination of Restorative Justice, Conflict resolution and Solution Focussed therapy, we help family members acknowledged the hurt and harm that has been caused and to find a way forward that is suitable for all.

Agencies can refer into our service or clients can self refer, our target group is anyone who is not working with’ Early Help’.

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Telephone:
01622 692843

Email Address:
referrals.mms@gmail.com

Website:
www.maidstonemediation.co.uk

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway

County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Metro: Support for Professionals around LGBT Young People & Mental Health

County Wide Service

FREE support for organisations working with young people.

Increase confidence of your team around LGBT terminology.
Increase understanding of LGBT young people and mental health.
Ensure your services are inclusive for LGBT young people.

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

National Domestic Violence Helpline

National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

National LGBT Domestic Abuse helpline

County Wide Service

Give advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse. We support LGBT people who have had problems with the police or have questions about the criminal justice system. The Help line is run by Galop who are a completely independent community led group.

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Telephone:
0800 999 5428

Opening times:
Mon to Wed 10am – 5pm; Thurs 10am – 8pm; Fri 1pm – 5pm; Sun 12pm – 4pm; (1pm – 5pm Tuesday is trans specific service). Outside of these hours, you can ring and request a call back.

Email Address:
help@galop.org.uk

Website:
http://www.galop.org.uk/domesticabuse/

Polish Domestic Violence Helpline

National Service

The main purpose of the helpline is to provide Polish people who are experiencing domestic violence with a confidential contact, which will allow them to talk about their situation in their native language and to obtain information about available help and support.

Helpline staff speak Polish.

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Telephone:
Free Helpline: 0800 061 4004

Opening times:
Wednesdays 9.30 - 14.30 and Fridays 9.30 - 12.30

Email Address:
info@polishdvhelpline.org

Website:
https://www.polskitelefonzaufania.org/

Relate (Kings Hill)

Local Service

As the country’s largest provider of relationship support, every year we help over 150,000 people of all ages, backgrounds and sexual orientations.

Our services include relationship counselling for individuals and couples; family counselling; counselling for children and young people and sex therapy. We also provide friendly and informal workshops for people at important relationship life stages.

Please note that not all services may be offered at this location.

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Address:
Kings Hill Community Hall, 70 Gibson Drive, Kings Hill, Kent ME19 4LG
View on a map

Telephone:
01892 529 927

Email Address:
appointments@westmidkent.eclipse.co.uk

Relate (West Malling)

Local Service

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Address:
9 High Street, West Malling, Kent ME19 6QH
View on a map

Telephone:
01892 529927

Email Address:
appointments@westmidkent.eclipse.co.uk

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)

County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

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Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Salus

Local Service

Respecting You, Respecting Me is a service delivered by Project Salus for children and young people aged 5-13 who have experienced domestic abuse.

Skilled and experienced Project Officers will assess the needs of each child or young person and deliver intensive individual and group interventions based on this.

Areas covered are Canterbury, Maidstone, Swale, Thanet, Tonbridge and Malling and Tunbridge Wells. For more information and a referral form, contact us or visit the website.

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Address:
Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent, TN25 6RJ
View on a map

Telephone:
01303 817470

Email Address:
info@salusgroup.org.uk

Website:
http://salusgroup.org.uk/

Sanctuary Supported Living

County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Tonbridge Police Station

Local Service

If you are directly suffering from domestic abuse and what you are experiencing is particularly serious go into your local police station for help and to report incidents or discuss concerns with an officer. If you or your family are in immediate danger do not be afraid to call the police on 999.

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Address:
1 Pembury Road, Tonbridge, Kent TN9 2HS
View on a map

Telephone:
101

Opening times:
Opening times: 9am-5pm, every day (excluding bank holidays)

Website:
http://www.kent.police.uk/

Victim Support

County Wide Service

We are the national charity giving free and confidential help.

We are not a government agency or part of the police and you dont have to report a crime to the police to get our help. You can call us any time after the crime has happened, whether it was yesterday, last week or several years ago.

Victim Support also provides the assessment and triage element for integrated support services.

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Address:
Compass House,Tufton Street, Ashford,TN23 1BT
View on a map

Telephone:
0808 168 9276

Opening times:
Monday - Friday 8am - 8pm, Saturday 9am - 5pm

Email Address:
kent.vart@victimsupport.org.uk

Website:
https://www.victimsupport.org.uk/what-we-do/local-services/south-east/kent

Black and Ethnic Minorities

Domestic abuse is not commonly spoken about in general and this problem may be worse in groups suffering from discrimination. You may feel that you will face persecution from within your own family and community if you try to get help. You may believe you have too much to lose by leaving, for example, religious or cultural beliefs may forbid divorce or you may fear your family will disown you.

You may not speak English as their first language so consideration must be given to the range of languages spoken. Agencies should not use family members as translators.

You may fear that you could lose your right to stay in the country if separated from your partner, and may have been threatened with this by the abuser. You may fear the abuser (having links with another country) will take your children abroad without your consent. If this is the case, please seek legal advice.

Chinese Information and Advice Centre

National Service

The Chinese Information and Advice Centre (CIAC) provides free information, advice and support to disadvantaged Chinese people in our community living in the UK. These include supporting women and children who are victims, or at risk of domestic violence, working with prisoners to help reduce re-offending, and legal advice on issues such as employment, immigration and asylum.

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Address:
Chinese Information And Advice Center (CIAC), Lower Ground Floor, London Chinatown Market, 71-73 Charing Cross Road, London WC2H 0NE
View on a map

Telephone:
08453 131 868

Opening times:
Monday - Friday 10am - 6pm (We are closed on Saturday, Sunday and Bank holiday)

Email Address:
info@ciac.co.uk

Website:
http://www.ciac.co.uk/

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

IKWRO

National Service

Provide advice and support for Farsi, Dari, Kurdish, Arabic and Turkish speaking women and girls on:

Domestic abuse
Forced marriage
Female genital mutilation
Honour based violence
Divorce and family law
Immigration issues
Housing and welfare benefits
Counselling in Farsi, Kurdish and English

Tel: Arabic/Kurdish speakers - 07846 275246
Tel: Farsi/Dari/Turkish - 07846 310157

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Address:
PO Box 65840, London EC2P 2FS
View on a map

Telephone:
0207 920 6460

Email Address:
info@ikwro.org.uk

Website:
http://www.ikwro.org.uk

Jewish Women's Aid

National Service

Jewish Women's Aid (JWA) is a registered national charity run by Jewish women for Jewish women and their children who have experienced or are experiencing domestic abuse.

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Address:
PO Box 2670, London N12 9ZE
View on a map

Telephone:
0808 801 0500
020 8445 8060

Opening times:
Monday - Thursday 9.30am - 9.30pm

Email Address:
info@jwa.org.uk

Website:
http://www.jwa.org.uk/

Muslim Community Helpline

National Service

The Muslim Community Helpline aims to provide a listening and emotional support service for members of the community in the United Kingdom.

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Telephone:
0208 904 8193
0208 908 6715

Opening times:
Monday - Friday 10am - 1pm

Email Address:
ess4m@btinternet.com

Website:
http://muslimcommunityhelpline.org.uk/

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Nour

National Service

Nour is a charity which aims to engage the public, and especially the minority muslim communities, to become aware and take action against this silent yet prevalent social injustice - domestic violence.

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Address:
PO Box 62954, London N9 1BT
View on a map

Telephone:
0208 904 8193
0208 908 6715

Opening times:
Monday - Friday 10am - 1pm

Website:
http://nour-dv.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Children and Young People

Help for Children and young people.

Adolescent to Parent Violence Booklet

County Wide Service

A resource booklet for parents and carers who experience violence from their adolescent.

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Telephone:

Website:
http://www.domesticabuseservices.org.uk/Adolescent%20violence%20to%20parents%20Feb%202016-1.pdf

Childline

National Service

If you're a victim of domestic abuse and you're worried about reporting it to the police, you can call ChildLine on 0800 1111. They'll let you know exactly what will happen if you tell someone about your situation and help you work out what to do next.

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Telephone:
0800 1111

Opening times:
ChildLine is open 24 hours a day, seven days a week.

Website:
http://www.childline.org.uk/

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Choices/KDAC (Kent Domestic Abuse Consortium) Positive Relationships

Local Service

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Telephone:
01227 452852

Email Address:
admin@risingsunkent.com

Website:
www.kdac.org.uk

Family Action

National Service

Family Action is a national charity offering family support

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Telephone:

Family Lives

National Service

Family Lives is a national charity providing help and support in all aspects of family life.

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Telephone:
0808 800 2222

Opening times:
24 hours every day

Website:
http://familylives.org.uk/

Family Matters

Local Service

Referral for counselling as needed with Family Matters
Help housing advice
Help seeking medical advice
Victim entitlement to Compensation
Understanding the Criminal Justice process (CJS) and Police
Liaising with CJS/Police on behalf of victim
Support at trial/court/interviews
Entitlement to benefits
Social Services
CAMHTs and local MHTs
Helpline support

ISVA: Adolescent 13+ and Adults - 01474 536661 / 07776 993411

CISVA: Children 0-12 years - 01474 536661 / 07776 993363

Email: isva@familymattersuk.org

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Address:
13 Wrotham Road, Gravesend, Kent, DA12 5JA.
View on a map

Telephone:
Helpline Support: 01474 537392
General office: 01474 536661

Opening times:
Monday to Friday: 9am to 5pm

Email Address:
admin@familymattersuk.org

Website:
http://www.familymattersuk.org/

Family Rights Group

National Service

We are the charity in England and Wales that advises families whose children are involved with or need childrens services because of welfare needs or concerns.

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Telephone:
0808 801 0366

Email Address:
advice@frg.org.uk

Website:
http://www.frg.org.uk/

Kent County Council Early Help and Preventative Services (EHPS)

Local Service

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Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Kent Safeguarding Children Board

Local Service

Kent Safeguarding Children Board works to protect and safeguard the children of Kent

The Children Act 2004 required each local authority to establish a Local Safeguarding Children Board (LSCB).
The core objectives of a LSCB are:

To co-ordinate what is done by each person or body represented on the Board for the purposes of safeguarding and promoting the welfare of children in the area of the authority; and
To ensure the effectiveness of what is done by each such person or body for that purpose.

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Address:
Room 2.60 Sessions House, County Hall, Maidstone ME14 1XQ
View on a map

Telephone:
01622 694859

Email Address:
kscb@kent.gov.uk

Website:
http://www.kscb.org.uk/

Maidstone Mediation

Local Service

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Telephone:
01622 692843

Email Address:
referrals.mms@gmail.com

Website:
www.maidstonemediation.co.uk

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway

County Wide Service

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Metro: Support for Professionals around LGBT Young People & Mental Health

County Wide Service

FREE support for organisations working with young people.

Increase confidence of your team around LGBT terminology.
Increase understanding of LGBT young people and mental health.
Ensure your services are inclusive for LGBT young people.

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

NSPCC (National Child Protection Helpline)

National Service

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Telephone:
0808 800 5000

Website:
http://www.nspcc.org.uk/helpline

NSPCC: DART – Domestic Abuse Recovery Together

County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

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Telephone:
01634 564688

Email Address:
gillinghamdutyinbox@nspcc.org.uk

Website:
http://www.nspcc.org.uk/about-us/contact-us/

Relateen - West Kent

Local Service

For young people worried about the breakdown of their parents' relationship.

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Telephone:
01892 529927

Rubicon Cares (Counselling Service)

County Wide Service

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Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Salus

Local Service

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Address:
Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent, TN25 6RJ
View on a map

Telephone:
01303 817470

Email Address:
info@salusgroup.org.uk

Website:
http://salusgroup.org.uk/

The Hideout

National Service

Women's Aid have created this space to help young people understand domestic abuse, and how to take positive action if it's happening to you.

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Telephone:

Website:
http://www.thehideout.org.uk

Young Minds

National Service

Young Minds Parents' information service: Provides help for parents concerned about a young person's mental health. The service offers a variety of leaflets and booklets, including one that explores how divorce and separation affect children and young people.

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Telephone:
0800 018 2138

Opening times:
Monday - Friday 10am - 1pm, Tuesday and Thursday 1pm - 4pm, Wednesday 1pm - 4pm and 6pm - 8pm

Website:
http://www.youngminds.org.uk

Female Genital Mutilation

Female genital mutilation (FGM) comprises all procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons.

FGM is recognized internationally as a violation of the human rights of girls and women. It reflects deep-rooted inequality between the sexes, and constitutes an extreme form of discrimination against women. It is nearly always carried out on minors and is a violation of the rights of children. The practice also violates a person's rights to health, security and physical integrity, the right to be free from torture and cruel, inhuman or degrading treatment, and the right to life when the procedure results in death.

In the United Kingdom there was a review of the Female Circumcision Prohibition Act 1985 resulting in the Female Genital Mutilation Act 2003. This Act strengthened the 1985 Act by making it illegal to take girls or women who are UK citizen or nationals for FGM to another country (even if the procedure is not illegal in that country) to carry out FGM (it is illegal to carry out FGM within UK) and increased the penalty term in prison from five to fourteen. There is also an integrated legal approach to deal with the practice of female genital mutilation, which was considered a form of child abuse and could be used as the basis for intervention to safeguard a child's welfare.

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Foreign and Commonwealth Office

National Service

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Telephone:

Website:
http://www.fco.gov.uk/en/travel-and-living-abroad/when-things-go-wrong/fgm/

FORWARD (Foundation for Women's Health Research and Development)

National Service

African Diaspora women led UK-registered campaign and support charity dedicated to advancing and safeguarding the sexual and reproductive health and rights of African girls and women.

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Telephone:

Website:
http://www.forwarduk.org.uk/at-risk

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Gypsy and Travellers

As Gypsies and Travellers live on the whole in a closed community, there is a tendency to try to resolve disputes within the extended family. For many issues this is an effective way of dealing with problems " not so for domestic abuse.

Cultural expectations can also make it difficult for domestic abuse to be challenged, for example, belief that many men are violent and a woman has to accept such behaviour. Taboos also exist against interfering between spouses where abuse occurs and there are expectations that marriage is for life - women who leave marriage may be ostracised from their community.

The difficulties of Gypsies and Travellers living with domestic abuse can be made worse by attitudes and reactions of people outside their communities, Gypsy and Travellers may feel unable to contact the police or other agencies for support.

However there are a few specialist national organisations that can offer support alongside all the other general services that can support people affected by domestic abuse within Kent and Medway.

Friends, Families and Travellers

National Service

We seek to end racism and discrimination against Gypsies and Travellers, whatever their ethnicity, culture or background, whether settled or mobile, and to protect the right to pursue a nomadic way of life.

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Address:
Community Base, 113 Queens Road, Brighton, East Sussex BN1 3XG
View on a map

Telephone:
01273 234 777

Opening times:
The FFT office is closed on Wednesdays for casework preparation

Email Address:
fft@gypsy-traveller.org

Website:
http://www.gypsy-traveller.org/your-family/health/domestic-violence/

Honour based violence / Forced marriage

There is a clear distinction between a forced marriage and an arranged marriage. In arranged marriages, the families of both spouses take a leading role in arranging the marriage but the choice whether or not to accept the arrangement remains with the prospective spouses.

In forced marriage, one or both spouses do not (or, in the case of some adults with disabilities, cannot) consent to the marriage and duress is involved. "Duress" can include physical, psychological, sexual, financial and emotional pressure.

Parents who force their children to marry often justify their behaviour as protecting their children, building stronger families and preserving cultural or religious traditions. They often do not see anything wrong in their actions. Forced marriage cannot be justified on religious grounds; every major faith condemns it and freely given consent to a marriage is a prerequisite of all religions.

The terms "honour crime" or "honour-based violence" or "izzat" embrace a variety of crimes of violence (mainly but not exclusively against women), including assault, imprisonment and murder, where the person is being punished by their family or their community. They are being punished for actually, or allegedly, undermining what the family or community believes to be the correct code of behaviour. In break this correct code of behaviour, the person shows that they have not been properly controlled to conform by their family and this is to the "shame" or "dishonour" of the family.

Pannone LLP solicitors have produced a guide providing helpful information about forced marriage and how to get help: Forced marriage - Advice and presentation (PDF, 213Kb)

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Forced Marriage Unit

National Service

In the UK the FMU assists actual and potential victims of forced marriage, as well as professionals working in the social, educational and health sectors. See our pages on information for professionals and information for victims for more information. Abroad, we work with embassy staff to rescue victims who may have been held captive, raped, forced into a marriage or into having an abortion.

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Telephone:
0207 008 0151

Website:
http://www.fco.gov.uk/en/travel-and-living-abroad/when-things-go-wrong/forced-marriage/

Karma Nirvana

County Wide Service

Support for victims and survivors of forced marriage and honourbased violence

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Address:
PO BOX 148, Leeds, LS13 9DB
View on a map

Telephone:
0800 5999 247

Website:
http://www.karmanirvana.org.uk/

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Housing advice

You have a right to temporary accommodation away from your home in the event you are forced to leave through domestic abuse. Read more about keeping a roof over your head.

Council housing departments

Every Local Authority (council) housing department has a legal duty to provide you with advice about your housing options if you are in danger of losing your home because of domestic abuse. They should also provide temporary accommodation for you if you are unable to stay in your home because of a risk of violence or abuse and may also eventually provide permanent accommodation. Read more about council housing departments.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

In Touch (Part of Family Mosaic)

County Wide Service

In Touch provide a range of services for people with support needs across Kent & Medway. We offer Housing Related Floating Support Services and specialised accommodation based services including, Learning Disabilities, Mental Health, Older People and Young Persons with a baby scheme.

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Address:
Empire House, Sunderland Quay, Culpeper Close, Rochester, Kent ME2 4HN
View on a map

Telephone:
0845 601 5471

Email Address:
Maria.bassett@familymosaic.co.uk

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Sanctuary Supported Living

County Wide Service

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.domesticabuseservices.org.uk/professionals/news/news-file/DA%20and%20LGBT%20article%20in%20DIVA%20magazine.docx

Shelter

Local Service

Shelter can offer advice on any housing problem including homelessness, possession, rent and mortgage arrears. Also provide advice on benefit problems and debt.

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Address:
Bull Yd, High Street, Ashford, Kent TN24 8SN
View on a map

Telephone:
0344 515 1747

Website:
http://england.shelter.org.uk/

Tonbridge and Malling District Council

Local Service

The housing department deals with all aspects of housing including homelessness and domestic abuse.

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Address:
Gibson Building, Gibson Drive, Kings Hill, West Malling, Kent ME19 4LZ
View on a map

Telephone:
01732 876067

Email Address:
housing.services@tmbc.gov.uk

Website:
http://www.tmbc.gov.uk/services/housing/housing-advice

Floating support

Supporting People is a Government programme to provide housing-related support services, like homeless hostels, women's refuges and sheltered housing, to help vulnerable people live independently. Housing related support is help you can get to find, or stay in, your own home.

In Kent the county council is responsible for Supporting People services.

Independent Domestic Violence Adviser (IDVA)

IDVAs are trained specialists who provide a service to victims who are at high risk of harm from intimate partners, ex-partners or family members, with the aim of securing their safety and the safety of their children. Serving as a victim's primary point of contact, IDVAs normally work with their clients from the point of crisis, to assess the level of risk, discuss the range of suitable options and develop safety plans. IDVAs will represent their clients at the Multi Agency Risk Assessment Conference (MARAC) and help implement safety plans and advise on remedies available through the criminal and civil courts, housing options and services available through other organisations. IDVAs support and work over the short- to medium-term to put victims on the path to long-term safety.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

DAVSS

Local Service

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Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Deaf Hope

County Wide Service

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Telephone:
02087723241

Email Address:
deafhope@signhealth.org.uk

Website:
http://www.signhealth.org.uk/our-projects/deafhope-projects/

Legal issues

Once you have thought about the practical things you need to do to ensure you are safe for now, you can take some legal steps to make sure the law can protect you in the longer term.

You can get help from the criminal law by involving the police, and from the civil law by involving a family solicitor. You have a number of choices, depending on, what has happened, what you want to do, and what you can afford.

Berry and Berry Solicitors

County Wide Service

Can offer legal advice and assistance on a range of topics including family law issues and injunctions. Public funding (legal aid) is available for those eligible.

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Address:
3 Tonbridge Road, Maidstone, Kent ME16 8RL
View on a map

Telephone:
01622 690777

Opening times:
Monday - Friday 9am - 5pm

Email Address:
enquiries@the-solicitors.co.uk

Website:
http://www.the-solicitors.co.uk/index.php

Boys and Maughan Solicitors

County Wide Service

We work very closely with the local DA support agencies to provide privately and publicly funded legal advice to victims of domestic abuse, ensuring that you get sound advice for you and your children when you need it most.

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Address:
Hawley Street, Margate, Kent CT9 1PZ
View on a map

Telephone:
01843 234 000

Email Address:
margate@boysandmaughan.co.uk

Website:
http://www.boysandmaughan.co.uk

Civil Legal Advice: Legal Aid Agency

County Wide Service

To determine if you are eligible for free legal advice on debt, housing, education, family and discrimination cases.

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Telephone:

Website:
https://claonlineadvice.justice.gov.uk/

Fosters Law

County Wide Service

If you are suffering abuse at home, or are feeling threatened or unsafe, Fosters Law can act quickly to help protect you and your family from physical and psychological abuse.
Fosters Law also work closely with local support groups and assist in linking clients up with any support needed
Legal aid available.
Offices with specialist Domestic Abuse advisers.
Herne Bay: 67 High Street, Herne Bay, CT6 5LQ
Broadstairs: 46 High Street, Broadstairs, CT10 1JT

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Telephone:
0800 021 3025
Herne Bay 01227 283634 & Broadstairs 01843 869119

Opening times:
9am - 5pm

Email Address:
info@fosters-law.co.uk

Website:
http://www.fosters-law.co.uk/domesticabuse

Infographic on Legal Protection from Domestic Violence

County Wide Service

Our infographic provides an outline of the different types of abuse, the scale of the problem – along with some myths debunked and the legal action which can be taken against the perpetrators. Our self-help guide can be the start pointing to not suffering in silence. We’ve also included some charities and support groups who will be able to assist you.

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Telephone:

Website:
http://www.lakerlegal.co.uk/infographic/legal-protection-from-domestic-violence/

Ministry of Justice - Legal Aid

National Service

Information on how to make a:

Civil application

Controlled work application

Crime application

Crime eForm

Exceptional case funding application

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Telephone:

Website:
http://www.justice.gov.uk/legal-aid/make-an-application

National Centre for Domestic Violence

National Service

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. Our service allows anyone to apply for an injunction within 24 hours of first contact (in most circumstances). We work in close partnership with the police, local firms of existing solicitors and other support agencies (Refuge, Women''s Aid etc) to help survivors obtain speedy protection.

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Telephone:
0844 8044 999
Text 'NCDV' to 60777

Email Address:
office@ncdv.org.uk

Website:
http://www.ncdv.org.uk

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Lesbian, Gay, Bisexual, Transgender

Domestic abuse is as common within lesbian, gay, bisexual and transgender relationships as heterosexual relationships. It is estimated that 1 in 4 have been a victim of domestic abuse.

It is important to acknowledge that the types of abuse endured may not differ from heterosexual relationships, but that resources and support networks do. The fear of being 'outed' is a significant barrier to the reporting of domestic abuse within the lesbian, gay, bisexual and transgender community.

If local enquiries are made by people or agencies trying to help, it should not be assumed that family or friends know about the individual's sexuality.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

DA and LGBT People

National Service

Click on the website address to read the article, "How to tell if you are in an abusive relationship".

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Telephone:

Kent Homophobic and Hate Reporting Line

County Wide Service

To report homophobic and hate crime.

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Telephone:
0800 328 9162

Email Address:
lifeline.proactive@shepway.gov.uk

Kent Lesbian Line

County Wide Service

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Telephone:
01622 763573

Opening times:
Helpline open Thursday 7.30pm to 10pm.

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway

County Wide Service

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Metro: Support for Professionals around LGBT Young People & Mental Health

County Wide Service

FREE support for organisations working with young people.

Increase confidence of your team around LGBT terminology.
Increase understanding of LGBT young people and mental health.
Ensure your services are inclusive for LGBT young people.

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

National LGBT Domestic Abuse helpline

County Wide Service

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Telephone:
0800 999 5428

Email Address:
help@galop.org.uk

Website:
http://www.galop.org.uk/domesticabuse/

Male victims

Men have the same rights as women to be safe in their own homes and are protected by exactly the same laws as women. Of all the services available to assist victims, it is usually only refuges that are gender specific.

Many men feel like they are the only ones who have ever experienced domestic abuse and can feel ashamed and embarrassed. If you are experiencing abuse it doesn't make you 'weak' to ask for help.

Men are often worried about their children. The family courts deal with child contact disputes on a case-by-case basis. Evidence of domestic abuse will be taken into account and decisions about residence and contact will be made accordingly.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

DAVSS

Local Service

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Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Mankind

National Service

Support of Male Victims of Domestic Violence

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Telephone:
01823 334244

Website:
http://www.mankind.org.uk

Men's Advice Line

National Service

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Telephone:
0808 801 0327

Opening times:
Monday - Friday 10am - 1pm and 2pm - 5pm

Email Address:
info@mensadviceline.org.uk

Website:
http://www.mensadviceline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)

County Wide Service

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Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living

County Wide Service

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Money worries

If you are thinking of leaving your abusive partner, or have recently separated, you may be worried about how you can support yourself. You may have had to give up your job, perhaps because you have had to move to another area, or because you were afraid your abuser would contact you there. You may find you have to rely on state welfare benefits for the first time in your life or perhaps your abuser kept control of the finances and you may never have been allowed to have any money of your own before. If you have left your partner and are living on your own your most likely sources of income may be; earnings from employment, state benefits (e.g. job seeker allowance, housing benefit, &c), maintenance payments for your children if you have any. In many cases your income could be less that it was when you were with your partner, however you will now be in control of how you spend it. There are a range of agencies that can give you advice on your financial options and how to maximise your income.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Citizens Advice (National)

National Service

The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.

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Telephone:

Website:
http://www.adviceguide.org.uk/index/your_money/money_management_index_ew.htm

Family Action

National Service

Family Action is a national charity offering family support

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Telephone:

Gov.uk

National Service

Gov.uk - the official UK government website for citizens. Includes information on money, tax, and benefits.

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Telephone:

Website:
http://www.gov.uk

Money Advice Plus

National Service

A registered charity established in 1994 and delivering money and debt advice services by phone to people experiencing financial difficulties. Our service is independent, confidential and free of charge to the client.

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Address:
2nd Floor, 182-184 Terminus Road, Eastbourne, East Sussex BN21 3BB
View on a map

Telephone:
01323 635999

Website:
http://www.moneyadviceplus.com/

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Sanctuary Supported Living

County Wide Service

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Surviving Economic Abuse

National Service

Surviving Economic Abuse is a resource website on surviving economic abuse.

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Telephone:

Website:
http://www.survivingeconomicabuse.org/money.html

Refuges

A refuge is a safe house where women and children who are experiencing domestic abuse can stay free from abuse and receive support from specialist staff. Refuge addresses (and sometimes telephone numbers) are confidential. There are over 500 refuge and support services in England, Scotland, Wales and Northern Ireland. You can choose to travel as far away from, or stay as near to (if safe), your home town as you wish (subject to space and availability).

Some refuges have space for many women and children, and some are small houses. Some refuges are specifically for women from particular ethnic or cultural backgrounds (for example, Black, Asian or South American women). Some refuges have disabled access.

Further information

If you need to move to a refuge the National Domestic Violence Helpline can help to find you a place at one. Call them on 0808 2000 247. Local authority housing departments and other local advice agencies may also be able to assist you to find a refuge vacancy.

You should be able to go into a refuge on the day that you call. You cannot usually book accommodation in advance, nor will you always be able to find refuge space in the location of your choice.

When refuge accommodation has been found for you, a member of staff or a volunteer from the organisation will discuss with you how you can get there. They may arrange to meet you at their office or somewhere else, which is easy to find. If they do give you the address and the location of the refuge, it is important that you keep this information to yourself, and that you take care not to leave any of this information behind (thus enabling your location, or the address or telephone number of the refuge, to be traced).

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Specialist Services

Across Kent and Medway there are a number of domestic abuse specialist services who may be able to provide services such as; outreach services, counselling, support groups, safety planning, and risk assessment.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

12 Week Domestic Abuse Programme for Kent and Medway

County Wide Service

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Telephone:
01227 812531

27 Week Domestic Abuse Programme (CDAP)

County Wide Service

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Telephone:
East Kent: 07955 039703
West Kent: 07596 228891

Opening times:
Groups run in the evenings.

Email Address:
kentcdap@gmail.com

Can preventative programmes help?

National Service

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Telephone:

Central Specialist Domestic Violence Court

Local Service

Specialist support is available for people who have experienced domestic abuse/violence, whilst the case against the perpetrator proceeds through the criminal justice system.

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Address:
Maidstone Magistrates Court, The Court House, Palace Avenue, Maidstone, Kent ME15 6LL
View on a map

Telephone:
01622 687832

Opening times:
Monday - Friday 9am - 5pm

Website:
http://www.hmcourts-service.gov.uk

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)

Local Service

Tonbridge & Malling

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

Confidential Helpline for those affected by domestic abuse and professionals
IDVA service for high risk victims of domestic abuse
Specialist outreach support for LGBT victims
Specialist outreach support for male victims
Self-Empowerment/teenage pregnancy programme via “REAL” (Relationship Empowerment Awareness Lessons)
Pelham Hostel (in Gravesend) for homeless single young people aged 16-25

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Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Choices/KDAC (Kent Domestic Abuse Consortium) Positive Relationships

Local Service

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Telephone:
01227 452852

Email Address:
admin@risingsunkent.com

Website:
www.kdac.org.uk

Counselling Directory

County Wide Service

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Telephone:

Website:
http://www.counselling-directory.org.uk/domestic-violence.html

DAVSS

Local Service

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Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Deaf Hope

County Wide Service

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Telephone:
02087723241

Email Address:
deafhope@signhealth.org.uk

Website:
http://www.signhealth.org.uk/our-projects/deafhope-projects/

Domestic Abuse Health Visitor - Kent Community Health NHS Trust (Tonbridge & Malling)

Local Service

The Domestic Abuse Clinical Leads provide specialist health advice and support to families who have or are experiencing Domestic abuse and are living in the local women’s refuge and in the community in Tonbridge and Malling district.

The Clinical Leads are all qualified Health Visitors.

They also contribute to the delivery of “One stop Shops” and the Freedom Programme.

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Address:
ME19, ME20, ME6, TN10, TN11, TN9, Tonbridge, Malling
View on a map

Telephone:
01732 221145

Family Matters

Local Service

Referral for counselling as needed with Family Matters
Help housing advice
Help seeking medical advice
Victim entitlement to Compensation
Understanding the Criminal Justice process (CJS) and Police
Liaising with CJS/Police on behalf of victim
Support at trial/court/interviews
Entitlement to benefits
Social Services
CAMHTs and local MHTs
Helpline support

ISVA: Adolescent 13+ and Adults - 01474 536661 / 07776 993411

CISVA: Children 0-12 years - 01474 536661 / 07776 993363

Email: isva@familymattersuk.org

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Address:
13 Wrotham Road, Gravesend, Kent, DA12 5JA.
View on a map

Telephone:
Helpline Support: 01474 537392
General office: 01474 536661

Opening times:
Monday to Friday: 9am to 5pm

Email Address:
admin@familymattersuk.org

Website:
http://www.familymattersuk.org/

Kent County Council Early Help and Preventative Services (EHPS)

Local Service

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Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Kent Fire and Rescue Service

County Wide Service

We offer a range of home safety products and services which can help keep victims of domestic violence safer. All are free of charge.

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Address:
The Godlands, Straw Mill Hill, Tovil, Kent ME15 6XB
View on a map

Telephone:
0800 923 7000

Email Address:
vulnerable.people@kent.fire-uk.org

Website:
http://www.3breaths.info

MARACs - West Kent

Local Service

In a single meeting, a Domestic Abuse MARAC (Multi Agency Risk Assessment Conference) combines up to date risk information with a comprehensive assessment of a victim’s needs and links those directly to the provision of appropriate services for all those involved in a case: victim, children and perpetrator.

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Telephone:

Email Address:
marac.west.kent@kent.pnn.police.uk

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway

County Wide Service

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Metro: Support for Professionals around LGBT Young People & Mental Health

County Wide Service

FREE support for organisations working with young people.

Increase confidence of your team around LGBT terminology.
Increase understanding of LGBT young people and mental health.
Ensure your services are inclusive for LGBT young people.

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Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

NSPCC: DART – Domestic Abuse Recovery Together

County Wide Service

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Telephone:
01634 564688

Email Address:
gillinghamdutyinbox@nspcc.org.uk

Website:
http://www.nspcc.org.uk/about-us/contact-us/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service

County Wide Service

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Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)

County Wide Service

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Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living

County Wide Service

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Welldoing.org

National Service

welldoing.org is an independent, UK-wide directory of therapists and counsellors who are all members of reputable professional organisations. It also supplies information and advice in the areas of mental health, wellbeing and self-development.

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Telephone:

Website:
http://welldoing.org/

West Kent Recovery Service (West)

Local Service

CRI is the local provider of drug and alcohol services for West Kent. Our service offers a wide range of support to meet your individual needs.

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Address:
CRI Tonbridge, 1st Floor, 133 High Street, Tonbridge, TN9 1DH
View on a map

Telephone:
01732 367 380

Opening times:
Monday to Friday: 9am to 5pm

Website:
http://www.westkentrecovery.org.uk/

Stalking

Stalking and harassment is behaviour that is repeated and unwanted by the victim. The behaviours may seem normal and ordinary, however, when they are repeated they can be menacing and cause alarm and distress to the victim.

Behaviours include:

Frequent unwanted contact such as appearing at the victim's home, workplace, telephone calls, text messages, letters, notes, e-mails, faxes, or other contact on social networking sites like Facebook, Bebo, My Space etc;
Driving past the victim's home of workplace;
Following, watching or loitering near the victim;
Sending letters or unwanted 'gifts' ('gifts may appear 'nice' but could have a sinister meaning);
Damaging significant property belonging to the victim;
Burglary or robbery of the victim's home, workplace, car;
Gathering information on the victim by contacting people who know the victim, using public records etc;
Harassment of others close to the victim;
Threats to harm or kill (includes sexual threats) the victim or those close, particularly those who are seen to be 'protecting the victim' or acting as the buffer between the victim and the stalker;
Physical and/or sexual assault of victim.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Cyber Stalking: Resources To Help Protect Your Online Devices and Accounts

National Service

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Telephone:

Website:
https://www.cyberstreetwise.com

National Domestic Violence Helpline

National Service

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Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

National Stalking Helpline

National Service

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Telephone:
0808 802 0300

Website:
http://www.stalkinghelpline.org/

Protection Against Stalking

National Service

Protection against Stalking works jointly with relevant agencies to increase awareness of Stalking and Harassment to ensure victims receive all the protection and help they need to rebuild their lives and live free of fear.

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Telephone:

Website:
http://www.protectionagainststalking.org/

Sanctuary Supported Living

County Wide Service

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Support Group Programmes

A range of agencies work together to provide support groups for people who have experienced domestic abuse. Two programmes of which are available in different areas across Kent are the Freedom Programme and the Recovery Toolkit. The Freedom Programme is a 12 week domestic abuse awareness and education programme. The Recovery Toolkit often runs as a 12 week programme also but has a more therapeutic focus.

Integrated Domestic Abuse Support Services

Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

Safe refuge accommodation
Specialist IDVA support
Community Outreach Services
Therapeutic and group programmes (e.g. Freedom Programme)
‘Sanctuary’ provision (adaptations to make the home safer)
Support with court proceedings
Emergency welfare assistance for clients in crisis (food, energy, travel)

Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.

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Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

12 Week Domestic Abuse Programme for Kent and Medway

County Wide Service

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Telephone:
01227 812531

27 Week Domestic Abuse Programme (CDAP)

County Wide Service

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Telephone:
East Kent: 07955 039703
West Kent: 07596 228891

Opening times:
Groups run in the evenings.

Email Address:
kentcdap@gmail.com

Al-Anon Family Group

County Wide Service

Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking (e.g. may have suffered Domestic Abuse), regardless of whether that person is still drinking or not.

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Address:
57B Great Suffolk Street, London SE1 0BB
View on a map

Telephone:
020 7403 0888

Email Address:
enquiries@al-anonuk.org.uk

Website:
http://www.al-anonuk.org.uk/

Alateen Family Group

County Wide Service

Alateen Family Groups provide support to young people whose life is, or has been, affected by someone else’s drinking (e.g. may have suffered Domestic Abuse), regardless of whether that person is still drinking or not.

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Address:
57B Great Suffolk Street, London SE1 0BB
View on a map

Telephone:
020 7407 0215

Email Address:
enquiries@al-anonuk.org.uk

Website:
http://www.al-anonuk.org.uk/alateen

Alternatives to Violence Project

National Service

The Alternatives to Violence Project (AVP) organises group workshops for people from all backgrounds who want to handle conflict well.

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Address:
Grayston Centre, 28 Charles Square, London N1 6HT
View on a map

Telephone:
0207 324 4757

Website:
http://www.avpbritain.org.uk/

DAVSS

Local Service

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Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Everyman Project

National Service

EVERYMAN PROJECT is a voluntary, charitable organisation based in London which offers a range of support services for men who want to stop behaving violently or abusively, and for the people affected by their violence or abuse.

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Address:
Everyman Project, 1A Waterlow Rd, London N19 5NJ
View on a map

Telephone:
0207 263 8884

Opening times:
Monday 10am - 2pm, Tuesday 10am - 3pm, Wednesday 10am - 5pm, Thursday 10am - 5pm

Email Address:
everymanproject@btopenworld.com

Website:
http://www.everymanproject.co.uk/

Family Action

National Service

Family Action is a national charity offering family support

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Telephone:

Freedom Programme - Resources

County Wide Service

Various tools and resources for victims and professionals available to download.

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Telephone:

Website:
http://clarewalkerconsultancy.com/resources/

Kent County Council Early Help and Preventative Services (EHPS)

Local Service

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Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

NSPCC: DART – Domestic Abuse Recovery Together

County Wide Service

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Telephone:
01634 564688

Email Address:
gillinghamdutyinbox@nspcc.org.uk

Website:
http://www.nspcc.org.uk/about-us/contact-us/

Respect

National Service

Helpline offering information and advice to domestic violence perpetrators.

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Telephone:
0808 802 4040

Opening times:
Monday - Friday 10am - 1pm and 2pm - 5pm

Email Address:
info@respectphoneline.org.uk

Website:
http://www.respect.uk.net/

Salus

Local Service

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Address:
Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent, TN25 6RJ
View on a map

Telephone:
01303 817470

Email Address:
info@salusgroup.org.uk

Website:
http://salusgroup.org.uk/

Sanctuary Supported Living

County Wide Service

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Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk