In immediate danger call the police on 999.
Otherwise, to access specialist domestic abuse support call Victim Support on 0808 168-9111 or talk via Live Chat.

Accessibility Statement

This accessibility statement applies to Kent and Medway Domestic Abuse Services Website managed by the Kent Community Safety Team on behalf of the multiagency Kent and Medway Domestic Abuse Executive Group.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

Additionally, if you need information in an alternative format (such as braille) or if you would like to register a complaint, please also use the contact details below and we will endeavour to resolve this for you.

Email: mailto:kentcommunitysafetyteam@kent.gov.uk  or telephone: 03000 410234.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Kent Community Safety Team is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us using the contact details provided.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Contrast

White text in the header and footer has an insufficient colour contrast ratio of between 3.13:1 and 3.84:1 when compared to its background.

This is not compliant with WCAG guideline 1.4.3 and we are working to fix this issue by December 2020.

Hidden links

On the map there is a second hidden Swale link that receives keyboard focus.

This is not compliant with WCAG guidelines 2.1.1 and 4.1.1, and we are working to fix this issue by December 2020.

Labels or Instructions

Dropdown boxes in the “The support you need, where you need it” form do not have associated labels that describe what their purpose is.

The login input fields for professional’s login and password reset option do not have programmatically associated label and errors are not identified for screen reader users.

These are not compliant with WCAG guidelines 1.3.1, 3.3.1, 3.3.2, 4.1.2 and 4.1.3. We are working to fix these issues by December 2020.

Toggle Navigation

When the viewport width is reduced to 320 pixels wide the toggle navigation button does not have a visible focus indicator.

This is not compliant with WCAG guidelines 1.4.10 and 2.4.7, and we are working to fix this issue by December 2020.

Headings

Heading levels are skipped on most pages.

This is not compliant with WCAG guidelines 1.3.1 and we are working to fix this issue by December 2020.

Links

Links to support websites use the URL as the link text (for example ‘get help now’) and some support service search results have empty hidden links in them.

This is not compliant with WCAG guidelines 2.4.4 and 4.1.1. We will correct the links over time as we review each service within the directory.

Search Input field

The “Find help near you” search input fields in the header and footer do not have visible focus indicators.

This is not compliant with WCAG guideline 2.4.7 and we are working to fix this issue by December 2020.

Images

Images with the alt text for example “news-image” and ‘delete browsing history’, do not have alt text that describes what the image shows.

This is not compliant with WCAG guideline 1.1.1. We will correct these over time as we review content on the website.

In the meantime, please contact us using the contact details provided for more information.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

PDFs and documents

Some of our PDFs that are not essential to providing our services were published before 23rd September 2018. Any new PDFs or documents we publish will meet accessibility standards.

Maps

Our website uses online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page.

Videos

The accessibility regulations do not apply to video content published before 23rd September 2020.

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-KCC websites
  • Content hosted on other websites, such as social media sites.

Preparation of this accessibility statement

This statement was prepared on 18th November 2020.

This website was last tested on 29th October 2020 by the Digital Accessibility Team within Kent County Council.