If you or your family are in immediate danger don't be afraid to call the police on 999. Otherwise please contact Kent Police on the non-emergency telephone number 101 or visit your local police station to speak with an officer in confidence.

Alternatively, you can contact the freephone 24 hour National Domestic Violence Helpline run in partnership between Women's Aid and Refuge on 0808 2000 247 or the Mens' Advice Line on 0808 801 0327.

Services found in Tunbridge Wells

Where can I get help
 

Children and Young People

Help for Children and young people.

Adolescent to Parent Violence Booklet
County Wide Service

A resource booklet for parents and carers who experience violence from their adolescent.

Childline
National Service

If you're a victim of domestic abuse and you're worried about reporting it to the police, you can call ChildLine on 0800 1111. They'll let you know exactly what will happen if you tell someone about your situation and help you work out what to do next.

Telephone:
0800 1111

Opening times:
ChildLine is open 24 hours a day, seven days a week.

Website:
http://www.childline.org.uk/

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Choices/KDAC (Kent Domestic Abuse Consortium) Positive Relationships
Local Service

A programme of 1-1 mentoring and group work to support young people in their development and knowledge of risk-taking behaviours, self-confidence and improved emotional well-being.

For girls aged 11-16 who are more susceptible to early sex, early conceptions, violent and coercive relationships.

Telephone:
01227 452852

Email Address:
admin@risingsunkent.com

Website:
www.kdac.org.uk

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Family Lives
National Service

Family Lives is a national charity providing help and support in all aspects of family life.

Telephone:
0808 800 2222

Opening times:
24 hours every day

Website:
http://familylives.org.uk/

Family Matters
Local Service

Family Matters is the UKs largest charitable, specialist service provider for child and adult survivors of sexual abuse and rape.

Our Independent Sexual Violence Advisors (ISVAs) offer practical and emotional support to survivors of any age or gender, regardless as to whether the abuse is current or historical, reported to police or unreported.

We offer support in areas such as:

  • Referral for counselling as needed with Family Matters
  • Help housing advice
  • Help seeking medical advice
  • Victim entitlement to Compensation
  • Understanding the Criminal Justice process (CJS) and Police
  • Liaising with CJS/Police on behalf of victim
  • Support at trial/court/interviews
  • Entitlement to benefits
  • Social Services
  • CAMHTs and local MHTs
  • Helpline support

ISVA: Adolescent 13+ and Adults - 01474 536661 / 07776 993411

CISVA: Children 0-12 years - 01474 536661 / 07776 993363

Email: isva@familymattersuk.org



Address:
13 Wrotham Road, Gravesend, Kent, DA12 5JA.
View on a map

Telephone:
Helpline Support: 01474 537392
General office: 01474 536661

Opening times:
Monday to Friday: 9am to 5pm

Email Address:
admin@familymattersuk.org

Website:
http://www.familymattersuk.org/

Family Rights Group
National Service

We are the charity in England and Wales that advises families whose children are involved with or need childrens services because of welfare needs or concerns.

Telephone:
0808 801 0366

Email Address:
advice@frg.org.uk

Website:
http://www.frg.org.uk/

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

NSPCC (National Child Protection Helpline)
National Service

Telephone:
0808 800 5000

Website:
http://www.nspcc.org.uk/helpline

NSPCC: DART – Domestic Abuse Recovery Together
County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

Relateen - West Kent
Local Service

For young people worried about the breakdown of their parents' relationship.

Telephone:
01892 529927

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Salus
Local Service

Respecting You, Respecting Me is a service delivered by Project Salus for children and young people aged 5-13 who have experienced domestic abuse.

Skilled and experienced Project Officers will assess the needs of each child or young person and deliver intensive individual and group interventions based on this.

Areas covered are Canterbury, Maidstone, Swale, Thanet, Tonbridge and Malling and Tunbridge Wells. For more information and a referral form, contact us or visit the website.

Address:
Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent, TN25 6RJ
View on a map

Telephone:
01303 817470

Email Address:
info@salusgroup.org.uk

Website:
http://salusgroup.org.uk/

The Hideout
National Service

Women's Aid have created this space to help young people understand domestic abuse, and how to take positive action if it's happening to you.

Telephone:

Website:
http://www.thehideout.org.uk

Young Minds
National Service

Young Minds Parents' information service: Provides help for parents concerned about a young person's mental health. The service offers a variety of leaflets and booklets, including one that explores how divorce and separation affect children and young people.

Telephone:
0800 018 2138

Opening times:
Monday - Friday 10am - 1pm, Tuesday and Thursday 1pm - 4pm, Wednesday 1pm - 4pm and 6pm - 8pm

Website:
http://www.youngminds.org.uk

Advice and support

There are a range of support services available across Kent and Medway that can provide advice to individuals experiencing domestic abuse. In addition there are a number of national domestic abuse specialist services that offer 24/7 telephone advice.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Adolescent to Parent Violence Booklet
County Wide Service

A resource booklet for parents and carers who experience violence from their adolescent.

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Choices/KDAC (Kent Domestic Abuse Consortium) Positive Relationships
Local Service

A programme of 1-1 mentoring and group work to support young people in their development and knowledge of risk-taking behaviours, self-confidence and improved emotional well-being.

For girls aged 11-16 who are more susceptible to early sex, early conceptions, violent and coercive relationships.

Telephone:
01227 452852

Email Address:
admin@risingsunkent.com

Website:
www.kdac.org.uk

Counselling Directory
County Wide Service

Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events. To ensure the professionalism of our website, all counsellors have provided us with qualifications and insurance cover or proof of membership with a professional body.

Cranbrook Police Station
Local Service

If you are directly suffering from domestic abuse and what you are experiencing is particularly serious go into your local police station for help and to report incidents or discuss concerns with an officer. If you or your family are in immediate danger do not be afraid to call the police on 999.

Address:
Wheatfield Drive, Cranbrook, Kent TN17 3LU
View on a map

Telephone:
101

Opening times:
Opening times: 12pm to 2pm, Monday - Friday (excluding bank holidays)

Website:
http://www.kent.police.uk/

Cyber Stalking: Resources To Help Protect Your Online Devices and Accounts
National Service

Women’s Aid Guide: ‘Digital stalking: a guide to technology risks for victims’ explains the wide range of technological risks for those being stalked, including use of Spyware on personal computers, tracking devices on mobile phones and tracking of information through social networking sites.

http://www.womensaid.org.uk/page.asp?section=00010001001400120002§ionTitle=Digital+stalking

HM Government Cyber Street Website: Information on securing online devices and online privacy -
https://www.cyberstreetwise.com

Telephone:

Website:
https://www.cyberstreetwise.com

DA Services in Other Countries
National Service

An international directory, entitled ''Hot peaches pages'', that gives information regarding domestic abuse services in other countries.

Please use the website link to access the directory.

Telephone:

Website:
http://www.hotpeachpages.net/

DAVSS
Local Service

Domestic Abuse Volunteer Support Service (DAVSS) is a West Kent volunteer based community charity supporting women and men experiencing domestic abuse. We operate in Sevenoaks District, Tonbridge & Malling and Tunbridge Wells Boroughs, from Swanley in the north, Edenbridge in the west, Aylesford in the east and Hawkhurst in the south.

DAVSS professionally train volunteers from the local community to support victims (men & women) of Domestic Abuse. The support can be as little as listening and providing information right through to assisting them through court.

We currently have 27 trained volunteers, supported and supervised by professional staff.
In the year July 2014 to June 2015 we supported 638 clients and answered nearly 1000 calls to our helpline, we ran Freedom programmes to equip victims to rebuild confidence and move on in their lives and DAY programmes in schools informing young people about respecting each other, healthy relationships and the impact of domestic abuse.

Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Deaf Hope
County Wide Service

Our DeafHope service is run by women for women. It provides practical and emotional support to deaf women who are experiencing domestic abuse and to those who have survived it.

The team help women to make choices and to stay safe. DeafHope is the UKs only sign-language based service to help deaf women and children who suffer from domestic abuse.

Deaf women are more at risk of domestic abuse than hearing women. When sign language is the main way you communicate it can be very hard to get help. If you are being abused, the DeafHope team are here to help you. We will help to find you and your children a safe place to stay, and then give you the help you need to rebuild your life and regain your confidence.

Abuse is never right and never your own fault. You do not need to put up with it. To ask for help contact us on the text number or email on this page. Or if you have a deaf client who is experiencing or has experienced domestic abuse please do not hesitate to make contact.

DeafHope is now on Twitter & Facebook. For quicker updates and more information, please follow us: @deafhopeuk & like our page: www.facebook.com/deafhope

Domestic Violence Disclosure Scheme
County Wide Service

The scheme, also referred to as ‘Clare’s Law’, launched in Kent and nationally on 8 March 2014.

The scheme aims to ensure police forces and other safeguarding agencies across the UK use recognised and consistent procedures for the disclosure of information, enabling partners of previously violent individuals to make informed choices on whether/how their relationship continues.

Applications can be made by contacting Kent Police by phone on 101 or attending a Police Station.  Two public guidance leaflets are now available:


Both leaflets are available through the Kent Police website

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Family Matters
Local Service

Family Matters is the UKs largest charitable, specialist service provider for child and adult survivors of sexual abuse and rape.

Our Independent Sexual Violence Advisors (ISVAs) offer practical and emotional support to survivors of any age or gender, regardless as to whether the abuse is current or historical, reported to police or unreported.

We offer support in areas such as:

  • Referral for counselling as needed with Family Matters
  • Help housing advice
  • Help seeking medical advice
  • Victim entitlement to Compensation
  • Understanding the Criminal Justice process (CJS) and Police
  • Liaising with CJS/Police on behalf of victim
  • Support at trial/court/interviews
  • Entitlement to benefits
  • Social Services
  • CAMHTs and local MHTs
  • Helpline support

ISVA: Adolescent 13+ and Adults - 01474 536661 / 07776 993411

CISVA: Children 0-12 years - 01474 536661 / 07776 993363

Email: isva@familymattersuk.org



Address:
13 Wrotham Road, Gravesend, Kent, DA12 5JA.
View on a map

Telephone:
Helpline Support: 01474 537392
General office: 01474 536661

Opening times:
Monday to Friday: 9am to 5pm

Email Address:
admin@familymattersuk.org

Website:
http://www.familymattersuk.org/

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

National LGBT Domestic Abuse helpline
County Wide Service

Give advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse. We support LGBT people who have had problems with the police or have questions about the criminal justice system. The Help line is run by Galop who are a completely independent community led group.


Telephone:
0800 999 5428

Opening times:
Mon to Wed 10am – 5pm; Thurs 10am – 8pm; Fri 1pm – 5pm; Sun 12pm – 4pm; (1pm – 5pm Tuesday is trans specific service). Outside of these hours, you can ring and request a call back.

Email Address:
help@galop.org.uk

Website:
http://www.galop.org.uk/domesticabuse/

Polish Domestic Violence Helpline
National Service

The main purpose of the helpline is to provide Polish people who are experiencing domestic violence with a confidential contact, which will allow them to talk about their situation in their native language and to obtain information about available help and support.

Helpline staff speak Polish.

Relate (Tunbridge Wells)
Local Service

As the country’s largest provider of relationship support, every year we help over 150,000 people of all ages, backgrounds and sexual orientations.


Our services include relationship counselling for individuals and couples; family counselling; counselling for children and young people and sex therapy. We also provide friendly and informal workshops for people at important relationship life stages.

Address:
12 Mount Ephraim, Tunbridge Wells, Kent TN4 8AS
View on a map

Telephone:
01892 529927

Email Address:
appointments@westmidkent.eclipse.co.uk

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Salus
Local Service

Respecting You, Respecting Me is a service delivered by Project Salus for children and young people aged 5-13 who have experienced domestic abuse.

Skilled and experienced Project Officers will assess the needs of each child or young person and deliver intensive individual and group interventions based on this.

Areas covered are Canterbury, Maidstone, Swale, Thanet, Tonbridge and Malling and Tunbridge Wells. For more information and a referral form, contact us or visit the website.

Address:
Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent, TN25 6RJ
View on a map

Telephone:
01303 817470

Email Address:
info@salusgroup.org.uk

Website:
http://salusgroup.org.uk/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Tunbridge Wells Police Station
Local Service

If you are directly suffering from domestic abuse and what you are experiencing is particularly serious go into your local police station for help and to report incidents or discuss concerns with an officer. If you or your family are in immediate danger do not be afraid to call the police on 999.

Address:
Crescent Road, Tunbridge Wells, Kent TN1 2LU
View on a map

Telephone:
101

Opening times:
Opening times: 9am-5pm, Monday - Saturday (excluding bank holidays)

Website:
http://www.kent.police.uk/

Victim Support
County Wide Service

We are the national charity giving free and confidential help.

We are not a government agency or part of the police and you dont have to report a crime to the police to get our help. You can call us any time after the crime has happened, whether it was yesterday, last week or several years ago.


Victim Support also provides the assessment and triage element for integrated support services.

Address:
Compass House,Tufton Street, Ashford,TN23 1BT
View on a map

Telephone:
0808 168 9276

Opening times:
Monday - Friday 8am - 8pm, Saturday 9am - 5pm

Email Address:
kent.vart@victimsupport.org.uk

Website:
https://www.victimsupport.org.uk/what-we-do/local-services/south-east/kent

Black and Ethnic Minorities

Domestic abuse is not commonly spoken about in general and this problem may be worse in groups suffering from discrimination. You may feel that you will face persecution from within your own family and community if you try to get help. You may believe you have too much to lose by leaving, for example, religious or cultural beliefs may forbid divorce or you may fear your family will disown you.

You may not speak English as your first language so consideration must be given to the range of languages spoken. Agencies should not use family members as translators.

You may fear that you could lose your right to stay in the country if separated from your partner, and may have been threatened with this by the abuser. You may fear the abuser (having links with another country) will take your children abroad without your consent. If this is the case, please seek legal advice.

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Drugs & Alcohol

Female Genital Mutilation

Female genital mutilation (FGM) comprises all procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons.

FGM is recognized internationally as a violation of the human rights of girls and women. It reflects deep-rooted inequality between the sexes, and constitutes an extreme form of discrimination against women. It is nearly always carried out on minors and is a violation of the rights of children. The practice also violates a person's rights to health, security and physical integrity, the right to be free from torture and cruel, inhuman or degrading treatment, and the right to life when the procedure results in death.

In the United Kingdom there was a review of the Female Circumcision Prohibition Act 1985 resulting in the Female Genital Mutilation Act 2003. This Act strengthened the 1985 Act by making it illegal to take girls or women who are UK citizen or nationals for FGM to another country (even if the procedure is not illegal in that country) to carry out FGM (it is illegal to carry out FGM within UK) and increased the penalty term in prison from five to fourteen. There is also an integrated legal approach to deal with the practice of female genital mutilation, which was considered a form of child abuse and could be used as the basis for intervention to safeguard a child's welfare.

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Gypsy and Travellers

As Gypsies and Travellers live on the whole in a closed community, there is a tendency to try to resolve disputes within the extended family. For many issues this is an effective way of dealing with problems " not so for domestic abuse.

Cultural expectations can also make it difficult for domestic abuse to be challenged, for example, belief that many men are violent and a woman has to accept such behaviour. Taboos also exist against interfering between spouses where abuse occurs and there are expectations that marriage is for life - women who leave marriage may be ostracised from their community.

The difficulties of Gypsies and Travellers living with domestic abuse can be made worse by attitudes and reactions of people outside their communities, Gypsy and Travellers may feel unable to contact the police or other agencies for support.

However there are a few specialist national organisations that can offer support alongside all the other general services that can support people affected by domestic abuse within Kent and Medway.

Honour based violence / Forced marriage

There is a clear distinction between a forced marriage and an arranged marriage. In arranged marriages, the families of both spouses take a leading role in arranging the marriage but the choice whether or not to accept the arrangement remains with the prospective spouses.

In forced marriage, one or both spouses do not (or, in the case of some adults with disabilities, cannot) consent to the marriage and duress is involved. "Duress" can include physical, psychological, sexual, financial and emotional pressure.

Parents who force their children to marry often justify their behaviour as protecting their children, building stronger families and preserving cultural or religious traditions. They often do not see anything wrong in their actions. Forced marriage cannot be justified on religious grounds; every major faith condemns it and freely given consent to a marriage is a prerequisite of all religions.

The terms "honour crime" or "honour-based violence" or "izzat" embrace a variety of crimes of violence (mainly but not exclusively against women), including assault, imprisonment and murder, where the person is being punished by their family or their community. They are being punished for actually, or allegedly, undermining what the family or community believes to be the correct code of behaviour. In break this correct code of behaviour, the person shows that they have not been properly controlled to conform by their family and this is to the "shame" or "dishonour" of the family.

Pannone LLP solicitors have produced a guide providing helpful information about forced marriage and how to get help: Forced marriage - Advice and presentation (PDF, 213Kb)

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Housing advice

You have a right to temporary accommodation away from your home in the event you are forced to leave through domestic abuse. Read more about keeping a roof over your head.

Council housing departments

Every Local Authority (council) housing department has a legal duty to provide you with advice about your housing options if you are in danger of losing your home because of domestic abuse. They should also provide temporary accommodation for you if you are unable to stay in your home because of a risk of violence or abuse and may also eventually provide permanent accommodation. Read more about council housing departments.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Floating support

Supporting People is a Government programme to provide housing-related support services, like homeless hostels, women's refuges and sheltered housing, to help vulnerable people live independently. Housing related support is help you can get to find, or stay in, your own home.

In Kent the county council is responsible for Supporting People services.

Independent Domestic Violence Adviser (IDVA)

IDVAs are trained specialists who provide a service to victims who are at high risk of harm from intimate partners, ex-partners or family members, with the aim of securing their safety and the safety of their children. Serving as a victim's primary point of contact, IDVAs normally work with their clients from the point of crisis, to assess the level of risk, discuss the range of suitable options and develop safety plans. IDVAs will represent their clients at the Multi Agency Risk Assessment Conference (MARAC) and help implement safety plans and advise on remedies available through the criminal and civil courts, housing options and services available through other organisations. IDVAs support and work over the short- to medium-term to put victims on the path to long-term safety.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

DAVSS
Local Service

Domestic Abuse Volunteer Support Service (DAVSS) is a West Kent volunteer based community charity supporting women and men experiencing domestic abuse. We operate in Sevenoaks District, Tonbridge & Malling and Tunbridge Wells Boroughs, from Swanley in the north, Edenbridge in the west, Aylesford in the east and Hawkhurst in the south.

DAVSS professionally train volunteers from the local community to support victims (men & women) of Domestic Abuse. The support can be as little as listening and providing information right through to assisting them through court.

We currently have 27 trained volunteers, supported and supervised by professional staff.
In the year July 2014 to June 2015 we supported 638 clients and answered nearly 1000 calls to our helpline, we ran Freedom programmes to equip victims to rebuild confidence and move on in their lives and DAY programmes in schools informing young people about respecting each other, healthy relationships and the impact of domestic abuse.

Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Deaf Hope
County Wide Service

Our DeafHope service is run by women for women. It provides practical and emotional support to deaf women who are experiencing domestic abuse and to those who have survived it.

The team help women to make choices and to stay safe. DeafHope is the UKs only sign-language based service to help deaf women and children who suffer from domestic abuse.

Deaf women are more at risk of domestic abuse than hearing women. When sign language is the main way you communicate it can be very hard to get help. If you are being abused, the DeafHope team are here to help you. We will help to find you and your children a safe place to stay, and then give you the help you need to rebuild your life and regain your confidence.

Abuse is never right and never your own fault. You do not need to put up with it. To ask for help contact us on the text number or email on this page. Or if you have a deaf client who is experiencing or has experienced domestic abuse please do not hesitate to make contact.

DeafHope is now on Twitter & Facebook. For quicker updates and more information, please follow us: @deafhopeuk & like our page: www.facebook.com/deafhope

Legal issues

Once you have thought about the practical things you need to do to ensure you are safe for now, you can take some legal steps to make sure the law can protect you in the longer term.

You can get help from the criminal law by involving the police, and from the civil law by involving a family solicitor. You have a number of choices, depending on, what has happened, what you want to do, and what you can afford.

Civil Legal Advice: Legal Aid Agency
County Wide Service

To determine if you are eligible for free legal advice on debt, housing, education, family and discrimination cases.

Infographic on Legal Protection from Domestic Violence
County Wide Service

Our infographic provides an outline of the different types of abuse, the scale of the problem – along with some myths debunked and the legal action which can be taken against the perpetrators. Our self-help guide can be the start pointing to not suffering in silence. We’ve also included some charities and support groups who will be able to assist you.

National Centre for Domestic Violence
National Service

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. Our service allows anyone to apply for an injunction within 24 hours of first contact (in most circumstances). We work in close partnership with the police, local firms of existing solicitors and other support agencies (Refuge, Women''s Aid etc) to help survivors obtain speedy protection.

Telephone:
0844 8044 999
Text 'NCDV' to 60777

Email Address:
office@ncdv.org.uk

Website:
http://www.ncdv.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Lesbian, Gay, Bisexual, Transgender

Domestic abuse is as common within lesbian, gay, bisexual and transgender relationships as heterosexual relationships. It is estimated that 1 in 4 have been a victim of domestic abuse.

It is important to acknowledge that the types of abuse endured may not differ from heterosexual relationships, but that resources and support networks do. The fear of being 'outed' is a significant barrier to the reporting of domestic abuse within the lesbian, gay, bisexual and transgender community.

If local enquiries are made by people or agencies trying to help, it should not be assumed that family or friends know about the individual's sexuality.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

DA and LGBT People
National Service

Click on the website address to read the article, "How to tell if you are in an abusive relationship".

Kent Homophobic and Hate Reporting Line
County Wide Service

To report homophobic and hate crime.

Telephone:
0800 328 9162

Email Address:
lifeline.proactive@shepway.gov.uk

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

National LGBT Domestic Abuse helpline
County Wide Service

Give advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse. We support LGBT people who have had problems with the police or have questions about the criminal justice system. The Help line is run by Galop who are a completely independent community led group.


Telephone:
0800 999 5428

Opening times:
Mon to Wed 10am – 5pm; Thurs 10am – 8pm; Fri 1pm – 5pm; Sun 12pm – 4pm; (1pm – 5pm Tuesday is trans specific service). Outside of these hours, you can ring and request a call back.

Email Address:
help@galop.org.uk

Website:
http://www.galop.org.uk/domesticabuse/

Male victims

Men have the same rights as women to be safe in their own homes and are protected by exactly the same laws as women. Of all the services available to assist victims, it is usually only refuges that are gender specific.

Many men feel like they are the only ones who have ever experienced domestic abuse and can feel ashamed and embarrassed. If you are experiencing abuse it doesn't make you 'weak' to ask for help.

Men are often worried about their children. The family courts deal with child contact disputes on a case-by-case basis. Evidence of domestic abuse will be taken into account and decisions about residence and contact will be made accordingly.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

DAVSS
Local Service

Domestic Abuse Volunteer Support Service (DAVSS) is a West Kent volunteer based community charity supporting women and men experiencing domestic abuse. We operate in Sevenoaks District, Tonbridge & Malling and Tunbridge Wells Boroughs, from Swanley in the north, Edenbridge in the west, Aylesford in the east and Hawkhurst in the south.

DAVSS professionally train volunteers from the local community to support victims (men & women) of Domestic Abuse. The support can be as little as listening and providing information right through to assisting them through court.

We currently have 27 trained volunteers, supported and supervised by professional staff.
In the year July 2014 to June 2015 we supported 638 clients and answered nearly 1000 calls to our helpline, we ran Freedom programmes to equip victims to rebuild confidence and move on in their lives and DAY programmes in schools informing young people about respecting each other, healthy relationships and the impact of domestic abuse.

Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Money worries

If you are thinking of leaving your abusive partner, or have recently separated, you may be worried about how you can support yourself. You may have had to give up your job, perhaps because you have had to move to another area, or because you were afraid your abuser would contact you there. You may find you have to rely on state welfare benefits for the first time in your life or perhaps your abuser kept control of the finances and you may never have been allowed to have any money of your own before. If you have left your partner and are living on your own your most likely sources of income may be; earnings from employment, state benefits (e.g. job seeker allowance, housing benefit, &c), maintenance payments for your children if you have any. In many cases your income could be less that it was when you were with your partner, however you will now be in control of how you spend it. There are a range of agencies that can give you advice on your financial options and how to maximise your income.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Gov.uk
National Service

Gov.uk - the official UK government website for citizens. Includes information on money, tax, and benefits.

Telephone:

Website:
http://www.gov.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Refuges

A refuge is a safe house where women and children who are experiencing domestic abuse can stay free from abuse and receive support from specialist staff. Refuge addresses (and sometimes telephone numbers) are confidential. There are over 500 refuge and support services in England, Scotland, Wales and Northern Ireland. You can choose to travel as far away from, or stay as near to (if safe), your home town as you wish (subject to space and availability).

Some refuges have space for many women and children, and some are small houses. Some refuges are specifically for women from particular ethnic or cultural backgrounds (for example, Black, Asian or South American women). Some refuges have disabled access.

Further information

If you need to move to a refuge the National Domestic Violence Helpline can help to find you a place at one. Call them on 0808 2000 247. Local authority housing departments and other local advice agencies may also be able to assist you to find a refuge vacancy.

You should be able to go into a refuge on the day that you call. You cannot usually book accommodation in advance, nor will you always be able to find refuge space in the location of your choice.

When refuge accommodation has been found for you, a member of staff or a volunteer from the organisation will discuss with you how you can get there. They may arrange to meet you at their office or somewhere else, which is easy to find. If they do give you the address and the location of the refuge, it is important that you keep this information to yourself, and that you take care not to leave any of this information behind (thus enabling your location, or the address or telephone number of the refuge, to be traced).

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Specialist Services

Across Kent and Medway there are a number of domestic abuse specialist services who may be able to provide services such as; outreach services, counselling, support groups, safety planning, and risk assessment.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Choices Specialist Domestic Abuse Charity

Helpline 0800 917 9948 (9am-4:30pm)
Local Service

Tunbridge Wells

Choices is an independent specialist domestic abuse charity offering a range of supportive and preventative services to those affected by domestic abuse including:-

  • Confidential Helpline for those affected by domestic abuse and professionals
  • IDVA service for high risk victims of domestic abuse
  • Specialist outreach support for LGBT victims
  • Specialist outreach support for male victims
  • Pelham Hostel (in Gravesend) for homeless single young people aged 16-25


Telephone:
0800 917 9948
Hostel Referral: 01474 352552

Opening times:
9:00am - 4:30pm

Email Address:
admin@choicesdaservice.org.uk

Website:
www.choicesdaservice.org.uk

Choices/KDAC (Kent Domestic Abuse Consortium) Positive Relationships
Local Service

A programme of 1-1 mentoring and group work to support young people in their development and knowledge of risk-taking behaviours, self-confidence and improved emotional well-being.

For girls aged 11-16 who are more susceptible to early sex, early conceptions, violent and coercive relationships.

Telephone:
01227 452852

Email Address:
admin@risingsunkent.com

Website:
www.kdac.org.uk

Counselling Directory
County Wide Service

Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events. To ensure the professionalism of our website, all counsellors have provided us with qualifications and insurance cover or proof of membership with a professional body.

DAVSS
Local Service

Domestic Abuse Volunteer Support Service (DAVSS) is a West Kent volunteer based community charity supporting women and men experiencing domestic abuse. We operate in Sevenoaks District, Tonbridge & Malling and Tunbridge Wells Boroughs, from Swanley in the north, Edenbridge in the west, Aylesford in the east and Hawkhurst in the south.

DAVSS professionally train volunteers from the local community to support victims (men & women) of Domestic Abuse. The support can be as little as listening and providing information right through to assisting them through court.

We currently have 27 trained volunteers, supported and supervised by professional staff.
In the year July 2014 to June 2015 we supported 638 clients and answered nearly 1000 calls to our helpline, we ran Freedom programmes to equip victims to rebuild confidence and move on in their lives and DAY programmes in schools informing young people about respecting each other, healthy relationships and the impact of domestic abuse.

Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Deaf Hope
County Wide Service

Our DeafHope service is run by women for women. It provides practical and emotional support to deaf women who are experiencing domestic abuse and to those who have survived it.

The team help women to make choices and to stay safe. DeafHope is the UKs only sign-language based service to help deaf women and children who suffer from domestic abuse.

Deaf women are more at risk of domestic abuse than hearing women. When sign language is the main way you communicate it can be very hard to get help. If you are being abused, the DeafHope team are here to help you. We will help to find you and your children a safe place to stay, and then give you the help you need to rebuild your life and regain your confidence.

Abuse is never right and never your own fault. You do not need to put up with it. To ask for help contact us on the text number or email on this page. Or if you have a deaf client who is experiencing or has experienced domestic abuse please do not hesitate to make contact.

DeafHope is now on Twitter & Facebook. For quicker updates and more information, please follow us: @deafhopeuk & like our page: www.facebook.com/deafhope

Family Matters
Local Service

Family Matters is the UKs largest charitable, specialist service provider for child and adult survivors of sexual abuse and rape.

Our Independent Sexual Violence Advisors (ISVAs) offer practical and emotional support to survivors of any age or gender, regardless as to whether the abuse is current or historical, reported to police or unreported.

We offer support in areas such as:

  • Referral for counselling as needed with Family Matters
  • Help housing advice
  • Help seeking medical advice
  • Victim entitlement to Compensation
  • Understanding the Criminal Justice process (CJS) and Police
  • Liaising with CJS/Police on behalf of victim
  • Support at trial/court/interviews
  • Entitlement to benefits
  • Social Services
  • CAMHTs and local MHTs
  • Helpline support

ISVA: Adolescent 13+ and Adults - 01474 536661 / 07776 993411

CISVA: Children 0-12 years - 01474 536661 / 07776 993363

Email: isva@familymattersuk.org



Address:
13 Wrotham Road, Gravesend, Kent, DA12 5JA.
View on a map

Telephone:
Helpline Support: 01474 537392
General office: 01474 536661

Opening times:
Monday to Friday: 9am to 5pm

Email Address:
admin@familymattersuk.org

Website:
http://www.familymattersuk.org/

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

NSPCC: DART – Domestic Abuse Recovery Together
County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Welldoing.org
National Service

welldoing.org is an independent, UK-wide directory of therapists and counsellors who are all members of reputable professional organisations. It also supplies information and advice in the areas of mental health, wellbeing and self-development.

Telephone:

Website:
http://welldoing.org/

Stalking

Stalking and harassment is behaviour that is repeated and unwanted by the victim. The behaviours may seem normal and ordinary, however, when they are repeated they can be menacing and cause alarm and distress to the victim.

Behaviours include:

  • Frequent unwanted contact such as appearing at the victim's home, workplace, telephone calls, text messages, letters, notes, e-mails, faxes, or other contact on social networking sites like Facebook, Bebo, My Space etc;
  • Driving past the victim's home of workplace;
  • Following, watching or loitering near the victim;
  • Sending letters or unwanted 'gifts' ('gifts may appear 'nice' but could have a sinister meaning);
  • Damaging significant property belonging to the victim;
  • Burglary or robbery of the victim's home, workplace, car;
  • Gathering information on the victim by contacting people who know the victim, using public records etc;
  • Harassment of others close to the victim;
  • Threats to harm or kill (includes sexual threats) the victim or those close, particularly those who are seen to be 'protecting the victim' or acting as the buffer between the victim and the stalker;
  • Physical and/or sexual assault of victim.
Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Cyber Stalking: Resources To Help Protect Your Online Devices and Accounts
National Service

Women’s Aid Guide: ‘Digital stalking: a guide to technology risks for victims’ explains the wide range of technological risks for those being stalked, including use of Spyware on personal computers, tracking devices on mobile phones and tracking of information through social networking sites.

http://www.womensaid.org.uk/page.asp?section=00010001001400120002§ionTitle=Digital+stalking

HM Government Cyber Street Website: Information on securing online devices and online privacy -
https://www.cyberstreetwise.com

Telephone:

Website:
https://www.cyberstreetwise.com

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Support Group Programmes

A range of agencies work together to provide support groups for people who have experienced domestic abuse. Two programmes of which are available in different areas across Kent are the Freedom Programme and the Recovery Toolkit. The Freedom Programme is a 12 week domestic abuse awareness and education programme. The Recovery Toolkit often runs as a 12 week programme also but has a more therapeutic focus.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Alateen Family Group
County Wide Service

Alateen Family Groups provide support to young people whose life is, or has been, affected by someone else’s drinking (e.g. may have suffered Domestic Abuse), regardless of whether that person is still drinking or not.

Address:
57B Great Suffolk Street, London SE1 0BB
View on a map

Telephone:
020 7407 0215

Email Address:
enquiries@al-anonuk.org.uk

Website:
http://www.al-anonuk.org.uk/alateen

DAVSS
Local Service

Domestic Abuse Volunteer Support Service (DAVSS) is a West Kent volunteer based community charity supporting women and men experiencing domestic abuse. We operate in Sevenoaks District, Tonbridge & Malling and Tunbridge Wells Boroughs, from Swanley in the north, Edenbridge in the west, Aylesford in the east and Hawkhurst in the south.

DAVSS professionally train volunteers from the local community to support victims (men & women) of Domestic Abuse. The support can be as little as listening and providing information right through to assisting them through court.

We currently have 27 trained volunteers, supported and supervised by professional staff.
In the year July 2014 to June 2015 we supported 638 clients and answered nearly 1000 calls to our helpline, we ran Freedom programmes to equip victims to rebuild confidence and move on in their lives and DAY programmes in schools informing young people about respecting each other, healthy relationships and the impact of domestic abuse.

Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

NSPCC: DART – Domestic Abuse Recovery Together
County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

Salus
Local Service

Respecting You, Respecting Me is a service delivered by Project Salus for children and young people aged 5-13 who have experienced domestic abuse.

Skilled and experienced Project Officers will assess the needs of each child or young person and deliver intensive individual and group interventions based on this.

Areas covered are Canterbury, Maidstone, Swale, Thanet, Tonbridge and Malling and Tunbridge Wells. For more information and a referral form, contact us or visit the website.

Address:
Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent, TN25 6RJ
View on a map

Telephone:
01303 817470

Email Address:
info@salusgroup.org.uk

Website:
http://salusgroup.org.uk/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Work Place Advice

Domestic Abuse costs UK Businesses in excess of £1.9 billion each year through staff absences, lateness, leaving early, and lost productivity.

Ashford Domestic Abuse Forum members have worked together to produce a toolkit for employers giving practical suggestions on how to best to approach Domestic Abuse, as this issue will touch every work place. The toolkit also includes an example of a Domestic Abuse Policy, reflecting good management practice and corporate social responsibility.

Domestic Abuse Workplace Toolkit (PDF, 534k)

Domestic Abuse Example Policy (Doc, 42k)

In addition there are also a range of services who can provide specialist support.

DAVSS
Local Service

Domestic Abuse Volunteer Support Service (DAVSS) is a West Kent volunteer based community charity supporting women and men experiencing domestic abuse. We operate in Sevenoaks District, Tonbridge & Malling and Tunbridge Wells Boroughs, from Swanley in the north, Edenbridge in the west, Aylesford in the east and Hawkhurst in the south.

DAVSS professionally train volunteers from the local community to support victims (men & women) of Domestic Abuse. The support can be as little as listening and providing information right through to assisting them through court.

We currently have 27 trained volunteers, supported and supervised by professional staff.
In the year July 2014 to June 2015 we supported 638 clients and answered nearly 1000 calls to our helpline, we ran Freedom programmes to equip victims to rebuild confidence and move on in their lives and DAY programmes in schools informing young people about respecting each other, healthy relationships and the impact of domestic abuse.

Address:
PO Box 530, Tunbridge Wells, Kent TN2 9TB
View on a map

Telephone:
01892 570538 (Helpline)

Email Address:
office@davss.org.uk

Website:
http://www.davss.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

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