If you or your family are in immediate danger don't be afraid to call the police on 999. Otherwise please contact Kent Police on the non-emergency telephone number 101 or visit your local police station to speak with an officer in confidence.

Alternatively, you can contact the freephone 24 hour National Domestic Violence Helpline run in partnership between Women's Aid and Refuge on 0808 2000 247 or the Mens' Advice Line on 0808 801 0327.

1 What is
Domestic Abuse?
2 Keeping
safe
3 Where can I
get help?
Services found in Dover

Neighbouring districts


Where can I get help
 

Advice and support

There are a range of support services available across Kent and Medway that can provide advice to individuals experiencing domestic abuse. In addition there are a number of national domestic abuse specialist services that offer 24/7 telephone advice.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

One Stop Shop - Dover
Local Service

Domestic Abuse One Stop Shops offer free advice, information and support from a range of agencies under one roof to help victims of domestic abuse.

Domestic abuse can affect anyone and therefore, if you are a man or a woman and would like to discuss your issues, you are welcome to attend.

No appointment is required just turn up.

Address:
Buckland and Whitfield Childrens Centre, St Nicholas Church, The Linces, Dover, Kent CT16 2BT
View on a map

Telephone:
03000 414941

Opening times:
Tuesdays: 9:30am - 12:00pm

Adolescent to Parent Violence Booklet
County Wide Service

A resource booklet for parents and carers who experience violence from their adolescent.

Barnardos Be Free Programme
Local Service

Domestic abuse:
Works with families to change behaviours. Aims to improve emotional wellbeing and promote resilience. Supporting parents understanding of the impact of domestic abuse on their parenting role and on their child''s behaviour. Enabling individuals or families to be involved in safety planning.

Teenage pregnancy:
Providing access to parenting skills support and childcare. Encouraging the completion of education, offering opportunities for moving in to employment, training or further education.

Children & Young Peoples Early Intervention & Prevention Services (Dover & Thanet)
Local Service

Referrals can be made to Oasis for children aged from 5 upwards who have experienced DVA, are vulnerable to DVA and/or other relationship issues. Young people may be showing signs of abusive behaviours, have limited protective factors or be at risk of grooming. The Oasis team will assess for inclusion in our range of services:

  • CYP mentoring
  • Positive Relationships
  • Time to Talk (whole family boundaries, communication and parenting support)
  • Just so you know (sexual consent, assertiveness and grooming programme for schools)
  • Project Synergy (the Respect Young People Programme for those exhibiting abusive behaviours in the home)
Contact eip@oasisdaservice.org for more information.

Telephone:
01843 269400

Email Address:
eip@oasisdaservice.org

Website:
https://www.oasisdaservice.org/

Citizens Advice Bureau (Dover)
Local Service

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice.

Address:
Maison Dieu Gardens, Maison Dieu Road, Dover, Kent CT16 1RW
View on a map

Telephone:
0844 848 7978

Opening times:
Tuesday - Thursday 10am - 12pm

Website:
http://doverdealadvice.co.uk/

CorDomus
Local Service

CorDomus' purpose is to provide a range of services to families in East Kent who are experiencing family breakdown, in order to assist them through the crisis and beyond. CorDomus runs a supported child contact centre for families in the Dover District.

Address:
38 The Strand, Walmer, Deal, Kent CT14 7DX
View on a map

Telephone:
01304 372441

Counselling Directory
County Wide Service

Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events. To ensure the professionalism of our website, all counsellors have provided us with qualifications and insurance cover or proof of membership with a professional body.

Cyber Stalking: Resources To Help Protect Your Online Devices and Accounts
National Service

Women’s Aid Guide: ‘Digital stalking: a guide to technology risks for victims’ explains the wide range of technological risks for those being stalked, including use of Spyware on personal computers, tracking devices on mobile phones and tracking of information through social networking sites.

http://www.womensaid.org.uk/page.asp?section=00010001001400120002§ionTitle=Digital+stalking

HM Government Cyber Street Website: Information on securing online devices and online privacy -
https://www.cyberstreetwise.com

Telephone:

Website:
https://www.cyberstreetwise.com

DA Services in Other Countries
National Service

An international directory, entitled ''Hot peaches pages'', that gives information regarding domestic abuse services in other countries.

Please use the website link to access the directory.

Telephone:

Website:
http://www.hotpeachpages.net/

Deaf Hope
County Wide Service

Our DeafHope service is run by women for women. It provides practical and emotional support to deaf women who are experiencing domestic abuse and to those who have survived it.

The team help women to make choices and to stay safe. DeafHope is the UKs only sign-language based service to help deaf women and children who suffer from domestic abuse.

Deaf women are more at risk of domestic abuse than hearing women. When sign language is the main way you communicate it can be very hard to get help. If you are being abused, the DeafHope team are here to help you. We will help to find you and your children a safe place to stay, and then give you the help you need to rebuild your life and regain your confidence.

Abuse is never right and never your own fault. You do not need to put up with it. To ask for help contact us on the text number or email on this page. Or if you have a deaf client who is experiencing or has experienced domestic abuse please do not hesitate to make contact.

DeafHope is now on Twitter & Facebook. For quicker updates and more information, please follow us: @deafhopeuk & like our page: www.facebook.com/deafhope

Deal Police Station
Local Service

If you are directly suffering from domestic abuse and what you are experiencing is particularly serious go into your local police station for help and to report incidents or discuss concerns with an officer. If you or your family are in immediate danger do not be afraid to call the police on 999.

Address:
Kent Police, London Road, Deal, Kent CT14 9TE
View on a map

Telephone:
101

Opening times:
Opening times: 10am to 12pm, Monday to Friday (excluding bank holidays)

Website:
http://www.kent.police.uk/

Domestic Violence Disclosure Scheme
County Wide Service

The scheme, also referred to as ‘Clare’s Law’, launched in Kent and nationally on 8 March 2014.

The scheme aims to ensure police forces and other safeguarding agencies across the UK use recognised and consistent procedures for the disclosure of information, enabling partners of previously violent individuals to make informed choices on whether/how their relationship continues.

Applications can be made by contacting Kent Police by phone on 101 or attending a Police Station.  Two public guidance leaflets are now available:


Both leaflets are available through the Kent Police website

Dover Police Station
Local Service

If you are directly suffering from domestic abuse and what you are experiencing is particularly serious go into your local police station for help and to report incidents or discuss concerns with an officer. If you or your family are in immediate danger do not be afraid to call the police on 999.

Address:
Kent Police, Ladywell, Dover, Kent CT16 1DJ
View on a map

Telephone:
101

Opening times:
Opening times: 9am-5pm, Monday - Saturday (excluding bank holidays)

Website:
http://www.kent.police.uk/

East Kent Rape Line
County Wide Service

Supporting survivors of rape and childhood sexual abuse.

Telephone:
0800 458 28 18

Opening times:
Monday - Friday 6.30pm - 9.30pm, Thursday 12noon - 3pm

Website:
http://www.eastkentrapeline.com/

Elder Abuse Response Helpline
County Wide Service

This confidential helpline gives information about elder abuse and emotional support to anyone concerned about the abuse of an older person.

Our helpline is confidential and freephone. Our number will not appear on your telephone bill.

Address:
Action on Elder Abuse, PO Box 60001, Streatham, SW16 9BY
View on a map

Telephone:
0808 808 8141

Email Address:
enquiries@elderabuse.org.uk

Website:
http://www.elderabuse.org.uk/

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Kent Adult Social Services
Local Service

If you are finding everyday activities difficult to manage, you or someone on your behalf can contact us to discuss your situation.

Address:
County Hall, Maidstone, Kent ME14 1XQ
View on a map

Telephone:
03000 416161

Opening times:
The call centre is open 24 hours a day, 7 days a week

Email Address:
social.services@kent.gov.uk

Website:
http://www.kent.gov.uk/adult_social_services.aspx

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

National LGBT Domestic Abuse helpline
County Wide Service

Give advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse. We support LGBT people who have had problems with the police or have questions about the criminal justice system. The Help line is run by Galop who are a completely independent community led group.


Telephone:
0800 999 5428

Opening times:
Mon to Wed 10am – 5pm; Thurs 10am – 8pm; Fri 1pm – 5pm; Sun 12pm – 4pm; (1pm – 5pm Tuesday is trans specific service). Outside of these hours, you can ring and request a call back.

Email Address:
help@galop.org.uk

Website:
http://www.galop.org.uk/domesticabuse/

Polish Domestic Violence Helpline
National Service

The main purpose of the helpline is to provide Polish people who are experiencing domestic violence with a confidential contact, which will allow them to talk about their situation in their native language and to obtain information about available help and support.

Helpline staff speak Polish.

Relate (Dover)
Local Service

As the country’s largest provider of relationship support, every year we help over 150,000 people of all ages, backgrounds and sexual orientations.

Our services include relationship counselling for individuals and couples; family counselling; counselling for children and young people and sex therapy. We also provide friendly and informal workshops for people at important relationship life stages.

Please note that not all services may be offered at this location.

Address:
Dover, Kent CT16 1RW
View on a map

Telephone:
01227 766094

Opening times:
Mon, Wed, Thu evenings

Email Address:
appointments.ekrelate@gmail.com

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Victim Support
County Wide Service

We are the national charity giving free and confidential help.

We are not a government agency or part of the police and you dont have to report a crime to the police to get our help. You can call us any time after the crime has happened, whether it was yesterday, last week or several years ago.


Victim Support also provides the assessment and triage element for integrated support services.

Address:
Compass House,Tufton Street, Ashford,TN23 1BT
View on a map

Telephone:
0808 168 9276

Opening times:
Monday - Friday 8am - 8pm, Saturday 9am - 5pm

Email Address:
kent.vart@victimsupport.org.uk

Website:
https://www.victimsupport.org.uk/what-we-do/local-services/south-east/kent

Young Adult Mentors (Dover and Thanet)
Local Service

Oasis have developed this approach for young adults aged 16-25 who are experiencing domestic abuse in their relationships.

These young people are often deemed to be at high risk of harm and generally have experienced domestic abuse in the childhood homes.

The mentors take a needs led, risk focussed approach to providing an attachment and resilience focussed support. They can work with a young adult on a flexible basis for up to 6 months, engaging them in longer term groups, providing a stable access point for support, and delivering valuable outcomes around life skills, emotional well-being and understanding of healthy relationships.

Telephone:
01843 269400

Email Address:
admin@oasisdaservice.org

Website:
https://www.oasisdaservice.org/

Black and Ethnic Minorities

Domestic abuse is not commonly spoken about in general and this problem may be worse in groups suffering from discrimination. You may feel that you will face persecution from within your own family and community if you try to get help. You may believe you have too much to lose by leaving, for example, religious or cultural beliefs may forbid divorce or you may fear your family will disown you.

You may not speak English as their first language so consideration must be given to the range of languages spoken. Agencies should not use family members as translators.

You may fear that you could lose your right to stay in the country if separated from your partner, and may have been threatened with this by the abuser. You may fear the abuser (having links with another country) will take your children abroad without your consent. If this is the case, please seek legal advice.

Chinese Information and Advice Centre
National Service

The Chinese Information and Advice Centre (CIAC) provides free information, advice and support to disadvantaged Chinese people in our community living in the UK. These include supporting women and children who are victims, or at risk of domestic violence, working with prisoners to help reduce re-offending, and legal advice on issues such as employment, immigration and asylum.

Address:
Chinese Information And Advice Center (CIAC), Lower Ground Floor, London Chinatown Market, 71-73 Charing Cross Road, London WC2H 0NE
View on a map

Telephone:
08453 131 868

Opening times:
Monday - Friday 10am - 6pm (We are closed on Saturday, Sunday and Bank holiday)

Email Address:
info@ciac.co.uk

Website:
http://www.ciac.co.uk/

IKWRO
National Service

Provide advice and support for Farsi, Dari, Kurdish, Arabic and Turkish speaking women and girls on:

  • Domestic abuse
  • Forced marriage
  • Female genital mutilation
  • Honour based violence
  • Divorce and family law
  • Immigration issues
  • Housing and welfare benefits
  • Counselling in Farsi, Kurdish and English

Tel: Arabic/Kurdish speakers - 07846 275246
Tel: Farsi/Dari/Turkish - 07846 310157

Address:
PO Box 65840, London EC2P 2FS
View on a map

Telephone:
0207 920 6460

Email Address:
info@ikwro.org.uk

Website:
http://www.ikwro.org.uk

Jewish Women's Aid
National Service

Jewish Women's Aid (JWA) is a registered national charity run by Jewish women for Jewish women and their children who have experienced or are experiencing domestic abuse.

Address:
PO Box 2670, London N12 9ZE
View on a map

Telephone:
0808 801 0500
020 8445 8060

Opening times:
Monday - Thursday 9.30am - 9.30pm

Email Address:
info@jwa.org.uk

Website:
http://www.jwa.org.uk/

Muslim Community Helpline
National Service

The Muslim Community Helpline aims to provide a listening and emotional support service for members of the community in the United Kingdom.

Telephone:
0208 904 8193
0208 908 6715

Opening times:
Monday - Friday 10am - 1pm

Email Address:
ess4m@btinternet.com

Website:
http://muslimcommunityhelpline.org.uk/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Nour
National Service

Nour is a charity which aims to engage the public, and especially the minority muslim communities, to become aware and take action against this silent yet prevalent social injustice - domestic violence.

Address:
PO Box 62954, London N9 1BT
View on a map

Telephone:
0208 904 8193
0208 908 6715

Opening times:
Monday - Friday 10am - 1pm

Website:
http://nour-dv.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Children and Young People

Help for Children and young people.

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

Adolescent to Parent Violence Booklet
County Wide Service

A resource booklet for parents and carers who experience violence from their adolescent.

Barnardos Be Free Programme
Local Service

Domestic abuse:
Works with families to change behaviours. Aims to improve emotional wellbeing and promote resilience. Supporting parents understanding of the impact of domestic abuse on their parenting role and on their child''s behaviour. Enabling individuals or families to be involved in safety planning.

Teenage pregnancy:
Providing access to parenting skills support and childcare. Encouraging the completion of education, offering opportunities for moving in to employment, training or further education.

Children & Young Peoples Early Intervention & Prevention Services (Dover & Thanet)
Local Service

Referrals can be made to Oasis for children aged from 5 upwards who have experienced DVA, are vulnerable to DVA and/or other relationship issues. Young people may be showing signs of abusive behaviours, have limited protective factors or be at risk of grooming. The Oasis team will assess for inclusion in our range of services:

  • CYP mentoring
  • Positive Relationships
  • Time to Talk (whole family boundaries, communication and parenting support)
  • Just so you know (sexual consent, assertiveness and grooming programme for schools)
  • Project Synergy (the Respect Young People Programme for those exhibiting abusive behaviours in the home)
Contact eip@oasisdaservice.org for more information.

Telephone:
01843 269400

Email Address:
eip@oasisdaservice.org

Website:
https://www.oasisdaservice.org/

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

NSPCC: DART – Domestic Abuse Recovery Together
County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Young Adult Mentors (Dover and Thanet)
Local Service

Oasis have developed this approach for young adults aged 16-25 who are experiencing domestic abuse in their relationships.

These young people are often deemed to be at high risk of harm and generally have experienced domestic abuse in the childhood homes.

The mentors take a needs led, risk focussed approach to providing an attachment and resilience focussed support. They can work with a young adult on a flexible basis for up to 6 months, engaging them in longer term groups, providing a stable access point for support, and delivering valuable outcomes around life skills, emotional well-being and understanding of healthy relationships.

Telephone:
01843 269400

Email Address:
admin@oasisdaservice.org

Website:
https://www.oasisdaservice.org/

Drugs & Alcohol

East Kent Community Alcohol Service
County Wide Service

Free and confidential service for anyone who has concerns about alcohol or alcohol related issues.

Address:
CRI East Kent Alcohol Service, Castle House, Orchard Street, Canterbury, Kent CT2 8AP
View on a map

Telephone:
01227 473820

Opening times:
Monday - Friday 9am - 4.45pm

KCA (UK)
County Wide Service

KCA offers support and a range of services to those concerned about their own or someone elses substance use and mild to moderate mental health issues.

Address:
195 Parrock Street, Gravesend, Kent DA12 1EW
View on a map

Telephone:
01474 567581

Opening times:
Drop in Monday 4pm to 7pm,Tuesday 10am to 1pm,Thursday and Friday 10am to 12pm and 2pm to 4pm.

Website:
http://www.kca.org.uk

KCA (UK) Ashford
County Wide Service

KCA offers support and a range of services to those concerned about their own or someone else's substance misuse and mild to moderate health issues. Drop in or call for advice, information and support

Address:
171 Beaver Road, Ashford, Kent TN23 7SG
View on a map

Telephone:
01233 640040

Website:
http://www.kca.org.uk/

KCA (UK) Dover
Local Service

KCA offers support and a range of services including substitute prescribing, counselling, harm reduction, to those concerned about their own or someone elses substance use. Self referrals welcome.Mon-

Address:
22-24 Castle street, Dover, Kent CT16 1PW
View on a map

Telephone:
01304 211999

Opening times:
Monday - Friday 9am - 5pm

Email Address:
dover@kca.org.uk

Website:
http://www.kca.org.uk

Kenward Trust
County Wide Service

Kenward Trust is a registered Charity founded in 1968 and highly experienced in offering the very best in professionally operated recovery programmes for people suffering from drug and alcohol misuse and homelessness problems.

Telephone:
01622 814187

Website:
http://www.kenwardtrust.org.uk

West Kent Substance Misuse Team
County Wide Service

Assessment of needs under the NHS and Community Care Act 1993 for adults between the ages of 18 and 65 with issues and concerns related to their drug and/or alcohol use.

Address:
17 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4UL
View on a map

Telephone:
01732 525437

Opening times:
Monday - Friday 1pm - 5pm

Female Genital Mutilation

Female genital mutilation (FGM) comprises all procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons.

FGM is recognized internationally as a violation of the human rights of girls and women. It reflects deep-rooted inequality between the sexes, and constitutes an extreme form of discrimination against women. It is nearly always carried out on minors and is a violation of the rights of children. The practice also violates a person's rights to health, security and physical integrity, the right to be free from torture and cruel, inhuman or degrading treatment, and the right to life when the procedure results in death.

In the United Kingdom there was a review of the Female Circumcision Prohibition Act 1985 resulting in the Female Genital Mutilation Act 2003. This Act strengthened the 1985 Act by making it illegal to take girls or women who are UK citizen or nationals for FGM to another country (even if the procedure is not illegal in that country) to carry out FGM (it is illegal to carry out FGM within UK) and increased the penalty term in prison from five to fourteen. There is also an integrated legal approach to deal with the practice of female genital mutilation, which was considered a form of child abuse and could be used as the basis for intervention to safeguard a child's welfare.

FORWARD (Foundation for Women's Health Research and Development)
National Service

African Diaspora women led UK-registered campaign and support charity dedicated to advancing and safeguarding the sexual and reproductive health and rights of African girls and women.

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Gypsy and Travellers

As Gypsies and Travellers live on the whole in a closed community, there is a tendency to try to resolve disputes within the extended family. For many issues this is an effective way of dealing with problems " not so for domestic abuse.

Cultural expectations can also make it difficult for domestic abuse to be challenged, for example, belief that many men are violent and a woman has to accept such behaviour. Taboos also exist against interfering between spouses where abuse occurs and there are expectations that marriage is for life - women who leave marriage may be ostracised from their community.

The difficulties of Gypsies and Travellers living with domestic abuse can be made worse by attitudes and reactions of people outside their communities, Gypsy and Travellers may feel unable to contact the police or other agencies for support.

However there are a few specialist national organisations that can offer support alongside all the other general services that can support people affected by domestic abuse within Kent and Medway.

Friends, Families and Travellers
National Service

We seek to end racism and discrimination against Gypsies and Travellers, whatever their ethnicity, culture or background, whether settled or mobile, and to protect the right to pursue a nomadic way of life.

Address:
Community Base, 113 Queens Road, Brighton, East Sussex BN1 3XG
View on a map

Telephone:
01273 234 777

Opening times:
The FFT office is closed on Wednesdays for casework preparation

Email Address:
fft@gypsy-traveller.org

Website:
http://www.gypsy-traveller.org/your-family/health/domestic-violence/

Honour based violence / Forced marriage

There is a clear distinction between a forced marriage and an arranged marriage. In arranged marriages, the families of both spouses take a leading role in arranging the marriage but the choice whether or not to accept the arrangement remains with the prospective spouses.

In forced marriage, one or both spouses do not (or, in the case of some adults with disabilities, cannot) consent to the marriage and duress is involved. "Duress" can include physical, psychological, sexual, financial and emotional pressure.

Parents who force their children to marry often justify their behaviour as protecting their children, building stronger families and preserving cultural or religious traditions. They often do not see anything wrong in their actions. Forced marriage cannot be justified on religious grounds; every major faith condemns it and freely given consent to a marriage is a prerequisite of all religions.

The terms "honour crime" or "honour-based violence" or "izzat" embrace a variety of crimes of violence (mainly but not exclusively against women), including assault, imprisonment and murder, where the person is being punished by their family or their community. They are being punished for actually, or allegedly, undermining what the family or community believes to be the correct code of behaviour. In break this correct code of behaviour, the person shows that they have not been properly controlled to conform by their family and this is to the "shame" or "dishonour" of the family.

Pannone LLP solicitors have produced a guide providing helpful information about forced marriage and how to get help: Forced marriage - Advice and presentation (PDF, 213Kb)

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Forced Marriage Unit
National Service

In the UK the FMU assists actual and potential victims of forced marriage, as well as professionals working in the social, educational and health sectors. See our pages on information for professionals and information for victims for more information. Abroad, we work with embassy staff to rescue victims who may have been held captive, raped, forced into a marriage or into having an abortion.

Karma Nirvana
County Wide Service

Support for victims and survivors of forced marriage and honourbased violence

Address:
PO BOX 148, Leeds, LS13 9DB
View on a map

Telephone:
0800 5999 247

Website:
http://www.karmanirvana.org.uk/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Housing advice

You have a right to temporary accommodation away from your home in the event you are forced to leave through domestic abuse. Read more about keeping a roof over your head.

Council housing departments

Every Local Authority (council) housing department has a legal duty to provide you with advice about your housing options if you are in danger of losing your home because of domestic abuse. They should also provide temporary accommodation for you if you are unable to stay in your home because of a risk of violence or abuse and may also eventually provide permanent accommodation. Read more about council housing departments.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

Dover District Council
Local Service

The housing department deals with all aspects of housing including homelessness and domestic abuse.

Address:
White Cliffs Business Park, Dover, Kent CT16 3PJ
View on a map

Telephone:
01304 821199

Email Address:
housingneeds@dover.gov.uk

Website:
http://www.dover.gov.uk/housing.aspx

In Touch (Part of Family Mosaic)
County Wide Service

In Touch provide a range of services for people with support needs across Kent & Medway. We offer Housing Related Floating Support Services and specialised accommodation based services including, Learning Disabilities, Mental Health, Older People and Young Persons with a baby scheme.

Address:
Empire House, Sunderland Quay, Culpeper Close, Rochester, Kent ME2 4HN
View on a map

Telephone:
0845 601 5471

Email Address:
Maria.bassett@familymosaic.co.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Shelter
Local Service

Shelter can offer advice on any housing problem including homelessness, possession, rent and mortgage arrears. Also provide advice on benefit problems and debt.

Address:
3rd Floor, Atina House, Bench Street, Dover, Kent CT16 1JH
View on a map

Telephone:
0344 515 1747

Website:
http://england.shelter.org.uk/

Floating support

Supporting People is a Government programme to provide housing-related support services, like homeless hostels, women's refuges and sheltered housing, to help vulnerable people live independently. Housing related support is help you can get to find, or stay in, your own home.

In Kent the county council is responsible for Supporting People services.

Independent Domestic Violence Adviser (IDVA)

IDVAs are trained specialists who provide a service to victims who are at high risk of harm from intimate partners, ex-partners or family members, with the aim of securing their safety and the safety of their children. Serving as a victim's primary point of contact, IDVAs normally work with their clients from the point of crisis, to assess the level of risk, discuss the range of suitable options and develop safety plans. IDVAs will represent their clients at the Multi Agency Risk Assessment Conference (MARAC) and help implement safety plans and advise on remedies available through the criminal and civil courts, housing options and services available through other organisations. IDVAs support and work over the short- to medium-term to put victims on the path to long-term safety.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

Deaf Hope
County Wide Service

Our DeafHope service is run by women for women. It provides practical and emotional support to deaf women who are experiencing domestic abuse and to those who have survived it.

The team help women to make choices and to stay safe. DeafHope is the UKs only sign-language based service to help deaf women and children who suffer from domestic abuse.

Deaf women are more at risk of domestic abuse than hearing women. When sign language is the main way you communicate it can be very hard to get help. If you are being abused, the DeafHope team are here to help you. We will help to find you and your children a safe place to stay, and then give you the help you need to rebuild your life and regain your confidence.

Abuse is never right and never your own fault. You do not need to put up with it. To ask for help contact us on the text number or email on this page. Or if you have a deaf client who is experiencing or has experienced domestic abuse please do not hesitate to make contact.

DeafHope is now on Twitter & Facebook. For quicker updates and more information, please follow us: @deafhopeuk & like our page: www.facebook.com/deafhope

Legal issues

Once you have thought about the practical things you need to do to ensure you are safe for now, you can take some legal steps to make sure the law can protect you in the longer term.

You can get help from the criminal law by involving the police, and from the civil law by involving a family solicitor. You have a number of choices, depending on, what has happened, what you want to do, and what you can afford.

Berry and Berry Solicitors
County Wide Service

Can offer legal advice and assistance on a range of topics including family law issues and injunctions. Public funding (legal aid) is available for those eligible.

Address:
3 Tonbridge Road, Maidstone, Kent ME16 8RL
View on a map

Telephone:
01622 690777

Opening times:
Monday - Friday 9am - 5pm

Email Address:
enquiries@the-solicitors.co.uk

Website:
http://www.the-solicitors.co.uk/index.php

Boys and Maughan Solicitors
County Wide Service

We work very closely with the local DA support agencies to provide privately and publicly funded legal advice to victims of domestic abuse, ensuring that you get sound advice for you and your children when you need it most.

Address:
Hawley Street, Margate, Kent CT9 1PZ
View on a map

Telephone:
01843 234 000

Email Address:
margate@boysandmaughan.co.uk

Website:
http://www.boysandmaughan.co.uk

Civil Legal Advice: Legal Aid Agency
County Wide Service

To determine if you are eligible for free legal advice on debt, housing, education, family and discrimination cases.

Fosters Law
County Wide Service

If you are suffering abuse at home, or are feeling threatened or unsafe, Fosters Law can act quickly to help protect you and your family from physical and psychological abuse.
Fosters Law also work closely with local support groups and assist in linking clients up with any support needed
Legal aid available.
Offices with specialist Domestic Abuse advisers.
Herne Bay: 67 High Street, Herne Bay, CT6 5LQ
Broadstairs: 46 High Street, Broadstairs, CT10 1JT

Telephone:
0800 021 3025
Herne Bay 01227 283634 & Broadstairs 01843 869119

Opening times:
9am - 5pm

Email Address:
info@fosters-law.co.uk

Website:
http://www.fosters-law.co.uk/domesticabuse

Infographic on Legal Protection from Domestic Violence
County Wide Service

Our infographic provides an outline of the different types of abuse, the scale of the problem – along with some myths debunked and the legal action which can be taken against the perpetrators. Our self-help guide can be the start pointing to not suffering in silence. We’ve also included some charities and support groups who will be able to assist you.

National Centre for Domestic Violence
National Service

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. Our service allows anyone to apply for an injunction within 24 hours of first contact (in most circumstances). We work in close partnership with the police, local firms of existing solicitors and other support agencies (Refuge, Women''s Aid etc) to help survivors obtain speedy protection.

Telephone:
0844 8044 999
Text 'NCDV' to 60777

Email Address:
office@ncdv.org.uk

Website:
http://www.ncdv.org.uk

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Paynes Solicitors & Mediators
Local Service

Paynes Solicitors & Mediators offers free full representation service to victims of domestic abuse for non-molestation and occupation orders, also as of February 2012 we will be providing Family legal aid work

Address:
38 The Strand, Walmer, Deal, Kent CT14 7DX
View on a map

Telephone:
01304 372441

Email Address:
donna@paynes-solicitors.com

Website:
http://www.paynes-solicitors.com

Lesbian, Gay, Bisexual, Transgender

Domestic abuse is as common within lesbian, gay, bisexual and transgender relationships as heterosexual relationships. It is estimated that 1 in 4 have been a victim of domestic abuse.

It is important to acknowledge that the types of abuse endured may not differ from heterosexual relationships, but that resources and support networks do. The fear of being 'outed' is a significant barrier to the reporting of domestic abuse within the lesbian, gay, bisexual and transgender community.

If local enquiries are made by people or agencies trying to help, it should not be assumed that family or friends know about the individual's sexuality.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

DA and LGBT People
National Service

Click on the website address to read the article, "How to tell if you are in an abusive relationship".

Kent Homophobic and Hate Reporting Line
County Wide Service

To report homophobic and hate crime.

Telephone:
0800 328 9162

Email Address:
lifeline.proactive@shepway.gov.uk

Kent Lesbian Line
County Wide Service

Telephone:
01622 763573

Opening times:
Helpline open Thursday 7.30pm to 10pm.

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

National LGBT Domestic Abuse helpline
County Wide Service

Give advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse. We support LGBT people who have had problems with the police or have questions about the criminal justice system. The Help line is run by Galop who are a completely independent community led group.


Telephone:
0800 999 5428

Opening times:
Mon to Wed 10am – 5pm; Thurs 10am – 8pm; Fri 1pm – 5pm; Sun 12pm – 4pm; (1pm – 5pm Tuesday is trans specific service). Outside of these hours, you can ring and request a call back.

Email Address:
help@galop.org.uk

Website:
http://www.galop.org.uk/domesticabuse/

Male victims

Men have the same rights as women to be safe in their own homes and are protected by exactly the same laws as women. Of all the services available to assist victims, it is usually only refuges that are gender specific.

Many men feel like they are the only ones who have ever experienced domestic abuse and can feel ashamed and embarrassed. If you are experiencing abuse it doesn't make you 'weak' to ask for help.

Men are often worried about their children. The family courts deal with child contact disputes on a case-by-case basis. Evidence of domestic abuse will be taken into account and decisions about residence and contact will be made accordingly.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Mankind
National Service

Support of Male Victims of Domestic Violence

Telephone:
01823 334244

Website:
http://www.mankind.org.uk

Men's Advice Line
National Service

Telephone:
0808 801 0327

Opening times:
Monday - Friday 10am - 1pm and 2pm - 5pm

Email Address:
info@mensadviceline.org.uk

Website:
http://www.mensadviceline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Money worries

If you are thinking of leaving your abusive partner, or have recently separated, you may be worried about how you can support yourself. You may have had to give up your job, perhaps because you have had to move to another area, or because you were afraid your abuser would contact you there. You may find you have to rely on state welfare benefits for the first time in your life or perhaps your abuser kept control of the finances and you may never have been allowed to have any money of your own before. If you have left your partner and are living on your own your most likely sources of income may be; earnings from employment, state benefits (e.g. job seeker allowance, housing benefit, &c), maintenance payments for your children if you have any. In many cases your income could be less that it was when you were with your partner, however you will now be in control of how you spend it. There are a range of agencies that can give you advice on your financial options and how to maximise your income.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Citizens Advice Bureau (National)
National Service

The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Gov.uk
National Service

Gov.uk - the official UK government website for citizens. Includes information on money, tax, and benefits.

Telephone:

Website:
http://www.gov.uk

Money Advice Plus
National Service

A registered charity established in 1994 and delivering money and debt advice services by phone to people experiencing financial difficulties. Our service is independent, confidential and free of charge to the client.

Address:
2nd Floor, 182-184 Terminus Road, Eastbourne, East Sussex BN21 3BB
View on a map

Telephone:
01323 635999

Website:
http://www.moneyadviceplus.com/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Surviving Economic Abuse
National Service

Surviving Economic Abuse is a resource website on surviving economic abuse.

Refuges

A refuge is a safe house where women and children who are experiencing domestic abuse can stay free from abuse and receive support from specialist staff. Refuge addresses (and sometimes telephone numbers) are confidential. There are over 500 refuge and support services in England, Scotland, Wales and Northern Ireland. You can choose to travel as far away from, or stay as near to (if safe), your home town as you wish (subject to space and availability).

Some refuges have space for many women and children, and some are small houses. Some refuges are specifically for women from particular ethnic or cultural backgrounds (for example, Black, Asian or South American women). Some refuges have disabled access.

Further information

If you need to move to a refuge the National Domestic Violence Helpline can help to find you a place at one. Call them on 0808 2000 247. Local authority housing departments and other local advice agencies may also be able to assist you to find a refuge vacancy.

You should be able to go into a refuge on the day that you call. You cannot usually book accommodation in advance, nor will you always be able to find refuge space in the location of your choice.

When refuge accommodation has been found for you, a member of staff or a volunteer from the organisation will discuss with you how you can get there. They may arrange to meet you at their office or somewhere else, which is easy to find. If they do give you the address and the location of the refuge, it is important that you keep this information to yourself, and that you take care not to leave any of this information behind (thus enabling your location, or the address or telephone number of the refuge, to be traced).

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Specialist Services

Across Kent and Medway there are a number of domestic abuse specialist services who may be able to provide services such as; outreach services, counselling, support groups, safety planning, and risk assessment.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

Children & Young Peoples Early Intervention & Prevention Services (Dover & Thanet)
Local Service

Referrals can be made to Oasis for children aged from 5 upwards who have experienced DVA, are vulnerable to DVA and/or other relationship issues. Young people may be showing signs of abusive behaviours, have limited protective factors or be at risk of grooming. The Oasis team will assess for inclusion in our range of services:

  • CYP mentoring
  • Positive Relationships
  • Time to Talk (whole family boundaries, communication and parenting support)
  • Just so you know (sexual consent, assertiveness and grooming programme for schools)
  • Project Synergy (the Respect Young People Programme for those exhibiting abusive behaviours in the home)
Contact eip@oasisdaservice.org for more information.

Telephone:
01843 269400

Email Address:
eip@oasisdaservice.org

Website:
https://www.oasisdaservice.org/

CorDomus
Local Service

CorDomus' purpose is to provide a range of services to families in East Kent who are experiencing family breakdown, in order to assist them through the crisis and beyond. CorDomus runs a supported child contact centre for families in the Dover District.

Address:
38 The Strand, Walmer, Deal, Kent CT14 7DX
View on a map

Telephone:
01304 372441

Counselling Directory
County Wide Service

Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events. To ensure the professionalism of our website, all counsellors have provided us with qualifications and insurance cover or proof of membership with a professional body.

Deaf Hope
County Wide Service

Our DeafHope service is run by women for women. It provides practical and emotional support to deaf women who are experiencing domestic abuse and to those who have survived it.

The team help women to make choices and to stay safe. DeafHope is the UKs only sign-language based service to help deaf women and children who suffer from domestic abuse.

Deaf women are more at risk of domestic abuse than hearing women. When sign language is the main way you communicate it can be very hard to get help. If you are being abused, the DeafHope team are here to help you. We will help to find you and your children a safe place to stay, and then give you the help you need to rebuild your life and regain your confidence.

Abuse is never right and never your own fault. You do not need to put up with it. To ask for help contact us on the text number or email on this page. Or if you have a deaf client who is experiencing or has experienced domestic abuse please do not hesitate to make contact.

DeafHope is now on Twitter & Facebook. For quicker updates and more information, please follow us: @deafhopeuk & like our page: www.facebook.com/deafhope

Domestic Abuse Health Visitor - Kent Community Health NHS Trust (Dover)
Local Service

The Domestic Abuse Clinical Leads provide specialist health advice and support to families who have or are experiencing Domestic abuse and are living in the local women’s refuge and in the community in Dover district.


The Clinical Leads are all qualified Health Visitors.


They also contribute to the delivery of “One stop Shops” and the Freedom Programme.

Telephone:
01304 873590

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

Kent Fire and Rescue Service
County Wide Service

We offer a range of home safety products and services which can help keep victims of domestic violence safer. All are free of charge.

Address:
The Godlands, Straw Mill Hill, Tovil, Kent ME15 6XB
View on a map

Telephone:
0800 923 7000

Email Address:
vulnerable.people@kent.fire-uk.org

Website:
http://www.3breaths.info

Metro: Free Counselling for LGBTQ+ Young People across London, Kent and Medway
County Wide Service

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East, with national and international projects. METRO works with anyone experiencing issues around sexuality, gender, equality, diversity or identity across our five domains: Sexual & Reproductive Health, Community, Mental Health & Wellbeing, Youth and HIV.

We understand that sometimes chatting to someone confidentially about things that are troubling you can really help. We can chat about many different things including being lesbian, gay, bisexual, trans, queer and/or questioning. If you would like to find out more just get in touch.

What does Chat include?
Counselling
Group Therapy
Family Therapy
Online Counselling

Who is Chat for?
Chat supports young lesbian, gay, bisexual, trans and queer/questioning people aged 11-25 and can also support their families. The service operates across London, Kent and Medway.



Telephone:
020 8305 5009

Email Address:
fred@metrocharity.org.uk

Website:
https://www.metrocentreonline.org/

NSPCC: DART – Domestic Abuse Recovery Together
County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

Rethink Mental Illness - Sahayak, Carers Support and Floating Support Service
County Wide Service

Our Service can support anyone from the BME communities, Individuals that have a mental illness and suffer emotional distress and can often feel isolated. If you feel you have lost confidence in your ability to manage everyday life or feel anxious and unhappy.

Sahayak provides one to one support and practical assistance or to simply listen as well as Counselling Support.

Carers looking after someone with mental illness places a great deal of stress on the carers, we have a Cares Support Service to support carers.

We have a Floating Support Service for people who are homeless or at risk of losing their home, have a mental illness, is fleeing domestic abuse. We can support you with Rent arrears, evictions, budgeting and management of bills, domestic issues, being independent at home, claiming welfare benefits, accessing training and education.

Address:
Rethink Sahayak, 4-5 High Street, Gravesend,Kent, DA11 OBQ
View on a map

Telephone:
01474 364 837

Opening times:
9am-5pm

Website:
http://www.rethink.org

Rubicon Cares (Counselling Service)
County Wide Service

At Rubicon Cares we provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the affects of, and move on from, what has happened.

The crime incident can be historical, current, reported or unreported to the police……it is the impact on you which is important to us. The impacts on a person of something done against them can be wide and varied. This is why we believe in focusing the counselling on what you would like or need.

We also have a specialist helpline service which is available 4 times a week to support on a short term basis those who cannot get to us or would like further information about the counselling.

Telephone:
Helpline 07505 709 876

Opening times:
The hours for the helpline are: Monday, Thursday, Saturdays 12 – 3, and Wednesdays 7 – 10pm.

Email Address:
contact@rubiconcares.org

Website:
http://www.rubiconcares.org/

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Welldoing.org
National Service

welldoing.org is an independent, UK-wide directory of therapists and counsellors who are all members of reputable professional organisations. It also supplies information and advice in the areas of mental health, wellbeing and self-development.

Telephone:

Website:
http://welldoing.org/

Young Adult Mentors (Dover and Thanet)
Local Service

Oasis have developed this approach for young adults aged 16-25 who are experiencing domestic abuse in their relationships.

These young people are often deemed to be at high risk of harm and generally have experienced domestic abuse in the childhood homes.

The mentors take a needs led, risk focussed approach to providing an attachment and resilience focussed support. They can work with a young adult on a flexible basis for up to 6 months, engaging them in longer term groups, providing a stable access point for support, and delivering valuable outcomes around life skills, emotional well-being and understanding of healthy relationships.

Telephone:
01843 269400

Email Address:
admin@oasisdaservice.org

Website:
https://www.oasisdaservice.org/

Stalking

Stalking and harassment is behaviour that is repeated and unwanted by the victim. The behaviours may seem normal and ordinary, however, when they are repeated they can be menacing and cause alarm and distress to the victim.

Behaviours include:

  • Frequent unwanted contact such as appearing at the victim's home, workplace, telephone calls, text messages, letters, notes, e-mails, faxes, or other contact on social networking sites like Facebook, Bebo, My Space etc;
  • Driving past the victim's home of workplace;
  • Following, watching or loitering near the victim;
  • Sending letters or unwanted 'gifts' ('gifts may appear 'nice' but could have a sinister meaning);
  • Damaging significant property belonging to the victim;
  • Burglary or robbery of the victim's home, workplace, car;
  • Gathering information on the victim by contacting people who know the victim, using public records etc;
  • Harassment of others close to the victim;
  • Threats to harm or kill (includes sexual threats) the victim or those close, particularly those who are seen to be 'protecting the victim' or acting as the buffer between the victim and the stalker;
  • Physical and/or sexual assault of victim.
Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Cyber Stalking: Resources To Help Protect Your Online Devices and Accounts
National Service

Women’s Aid Guide: ‘Digital stalking: a guide to technology risks for victims’ explains the wide range of technological risks for those being stalked, including use of Spyware on personal computers, tracking devices on mobile phones and tracking of information through social networking sites.

http://www.womensaid.org.uk/page.asp?section=00010001001400120002§ionTitle=Digital+stalking

HM Government Cyber Street Website: Information on securing online devices and online privacy -
https://www.cyberstreetwise.com

Telephone:

Website:
https://www.cyberstreetwise.com

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

National Stalking Helpline
National Service

Telephone:
0808 802 0300

Website:
http://www.stalkinghelpline.org/

Protection Against Stalking
National Service

Protection against Stalking works jointly with relevant agencies to increase awareness of Stalking and Harassment to ensure victims receive all the protection and help they need to rebuild their lives and live free of fear.

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
View on a map

Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Support Group Programmes

A range of agencies work together to provide support groups for people who have experienced domestic abuse. Two programmes of which are available in different areas across Kent are the Freedom Programme and the Recovery Toolkit. The Freedom Programme is a 12 week domestic abuse awareness and education programme. The Recovery Toolkit often runs as a 12 week programme also but has a more therapeutic focus.

Integrated Domestic Abuse Support Services
Local Service

The integrated domestic abuse support services in Kent offer a person centred, holistic range of support services to victims and their families in Kent, with support available including;

  • Safe refuge accommodation
  • Specialist IDVA support
  • Community Outreach Services
  • Therapeutic and group programmes (e.g. Freedom Programme)
  • ‘Sanctuary’ provision (adaptations to make the home safer)
  • Support with court proceedings
  • Emergency welfare assistance for clients in crisis (food, energy, travel)
Support can be accessed by telephoning Victim Support on 0808 168 9276 for assessment and referral to your local service.



Telephone:
0808 168 9276

Opening times:
Mon-Fri 8am-8pm; Sat 9am-5pm

Oasis Domestic Abuse Support Services
Local Service

Oasis Domestic Abuse service are offering support through community outreach, group-working, criminal and family justice, drop-ins and mentoring. Support will be tailored to the needs of the individual with a risk focus and specialist support with a range of needs. Individuals will also have access to the organisation''s early intervention and prevention services for children and young people for wider family support. Referrals should go through the Victim Support number shown.

Telephone:
0792 6842 183

Opening times:
Mon to Fri - 9:00am-5:00pm

Website:
http://www.oasisdaservice.org/

Al-Anon Family Group
County Wide Service

Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking (e.g. may have suffered Domestic Abuse), regardless of whether that person is still drinking or not.

Address:
57B Great Suffolk Street, London SE1 0BB
View on a map

Telephone:
020 7403 0888

Email Address:
enquiries@al-anonuk.org.uk

Website:
http://www.al-anonuk.org.uk/

Family Action
National Service

Family Action is a national charity offering family support

Telephone:

Website:
http://www.family-action.org.uk

Freedom Programme - Resources
County Wide Service

Various tools and resources for victims and professionals available to download.

Freedom Programme Dover District
Local Service

The Freedom Programme is a safe group which offers women an insight in to the abusive and controlling relationships and their effect upon the family. It is a free 2 hour weekly session run over 12 weeks.

How do I refer myself to the Freedom Programme?

You can contact Sarah or Jenny on the details below. Alternatively you can ask to be referred through any of the following services:
Children’s Centres
Kent Police
Dover District Council
Social Services
Homestart
Polton’s Family Centre
Centra
Kent Health Visitors


For more information please contact:
Sarah Rigby - 03000 410634 / sarah.rigby@kent.gov.uk
Jenny Mills - 07872829598 / jennifer.mills2@circle.org.uk

Telephone:

Kent County Council Early Help and Preventative Services (EHPS)
Local Service

EHPS aims to target early help services for the most vulnerable children, young people and families with complex needs who require additional and intensive support, with a focus on delivering better outcomes.

Telephone:
03000 419222

Email Address:
earlyhelp@kent.gov.uk

Website:
http://www.kelsi.org.uk/earlyhelp

NSPCC: DART – Domestic Abuse Recovery Together
County Wide Service

DART – Domestic Abuse Recovery Together is a service for mothers and children [aged 7-14yrs] who are no longer in a relationship with the perpetrator of the domestic abuse.

DART is a 10 week programme where mother and child will work as part of a group, they will have the opportunity to work together and individually with other members of the group e.g. mother group and children’s group.

Prior to attending the DART group a pre-group assessment will be undertaken with the family to ascertain whether they are ready for group. In the event the family are not ready additional sessions can be offered in order to prepare them if necessary.

We accept self-referral and referrals from partner agencies, which can be emailed to use directly at gillinghamdutyinbox@nspcc.org.uk or referrals can be taken over the telephone by contacting 01634- 564688.

Sanctuary Supported Living
County Wide Service

Sanctuary Supported Living - Kent Floating Support services offers a point of contact to those (Male or Female) experiencing Domestic Abuse and we are committed to provide a safe, sensitive and non judgemental, non oppressive floating support services.

We demonstrate a commitment to multi-agency working as this is the key to maintaining the safety of our clients who are suffering Domestic Abuse.

As a Floating Support service, we are flexible to respond quickly to the diverse range of Domestic Abuse situations that our clients are living in and leaving or resettling from.

Address:
Sanctuary Housing, 11 North Lane, Canterbury CT2 7SL
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Telephone:
01227 475 268
07967 362 948

Opening times:
08.00 - 18.00 (Emergency Service 0116 255 0711 )

Email Address:
ebi.ubredi@sanctuary-housing.co.uk

Website:
http://www.sanctuary-housing.co.uk

Work Place Advice

Domestic Abuse costs UK Businesses in excess of £1.9 billion each year through staff absences, lateness, leaving early, and lost productivity.

Ashford Domestic Abuse Forum members have worked together to produce a toolkit for employers giving practical suggestions on how to best to approach Domestic Abuse, as this issue will touch every work place. The toolkit also includes an example of a Domestic Abuse Policy, reflecting good management practice and corporate social responsibility.

Domestic Abuse Workplace Toolkit (PDF, 534k)

Domestic Abuse Example Policy (Doc, 42k)

In addition there are also a range of services who can provide specialist support.

National Domestic Violence Helpline
National Service

Are you experiencing domestic violence?

Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women''s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Telephone:
0808 2000 247

Website:
http://www.nationaldomesticviolencehelpline.org.uk/

Paynes Solicitors & Mediators
Local Service

Paynes Solicitors & Mediators offers free full representation service to victims of domestic abuse for non-molestation and occupation orders, also as of February 2012 we will be providing Family legal aid work

Address:
38 The Strand, Walmer, Deal, Kent CT14 7DX
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Telephone:
01304 372441

Email Address:
donna@paynes-solicitors.com

Website:
http://www.paynes-solicitors.com

Women's Aid
National Service

Employer Guide: Domestic Violence Policy for your business

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